But the message we all need and want"The situation with THE EMPIRE STRIKES BACK steelbook has been resolved with the manufacturer and replacements have been ordered to replace all damaged copies. As a longtime valued customer we are sending you an advance copy of the new steelbook. Please find attached to this email the new steelbook image which we hope you will be happy with and as a gesture of goodwill I would ask you to please keep the damaged copy to dispose of as you see fit" ...
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... is not the message I expect to be reading next week
Yea, I haven't even received a response to my message after showing them pictures of my damaged steel and now I'm getting a separate email saying something has been dispatched. Seems like ti was probably an accidental email or something.Looks like somebody copied and pasted from 2 separate standard replies because they are definitely not in contact with their courier provider about this. Oops.
Agreed.I see these are still be sold on eBay without any mention of damage or scratches.
Anyway would be a good idea to take the Jedi advice of patience, I wouldn't rush into accepting the 15% or the return, relax and give Zavvi a little time to see if they come up with a better solution over the next week to put this right, you have to remember Zavvi don't make these and will be waiting for others to get back to them about what can be done before they can officially do anything else.
@WreckIt's definite a manfacturing error as the scratch marks are under the gloss finish
Some might not even be aware of the damage as it's not as noticable until the shrink wrapping has been removed and steelbook tilted at an angle
I got delivery this morning
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No point in asking for a replacement from existing stock as that very likely will have same issue
A replacement be only worth getting if disney get scanavo to manfacture a new batch of steelbooks
I have sent a message to Zavvi and await their reply
I expect at first their usual offer of a partial refund I will keep at zavvi until I get I get what I consider will be acceptable partial refund
I have on order 2 different empire strikes back magnets using Roger Kastel Concept poster artwork design
I will use these to cover the steelbook and use Zavvi parital refund to go towards the cost of the magnets