I received a response regarding, my complaint, that zavvi offered a partial refund, and when i accepted, they then turned around and refused to abide by it, and they also refused to issue a returns note to return for full refund citing the issue is under investigation. I have now informed Zavvi that they are acting illegally under the consumer rights act 2015 and also
distance selling regulations, by denying my legal rights as a consumer to a refund for faulty goods. We will see what they come back with.
On a side note, can I advise that if you are a UK consumer, you can report zavvi to trading standards via the link here...
Reporting to Trading Standards
and selecting the 'Report a business to Trading Standards' form, you can fill this in to log your complaint (theres also a phone number). The site is also a goldmine to your legal rights info, I think
@zavvi should read this as they clearly are acting outside the law, by refusing to accept returns for faulty goods.
I've also cancelled all remaining pre-orders with zavvi for the Star Wars range, not going to have any more hassle with these....