The Dark Knight (2-Disc) Amazon Exclusive [JAPAN]
Release Date: 2012/03/09
Price: ￥ 13,500
Release Date: 2012/03/09
Price: ￥ 13,500
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The Dark Knight (Blu-ray SteelBook) (Amazon Exclusive) [Japan]
- Thread starter urbeenjammin
- Start date
I would like to order this from Amazon.jp but I've heard bad things about the way they package steelbooks.
I just received two steelbooks from Amazon.jp today (Matrix/Blade Runner) and the packaging had obvious damage to it. It was partially opened and just looked beat up. If I remember correctly, my Batman steels from Japan also came in a flimsy box as well.
Thankfully, the two steelbooks from today and three from a couple months ago were all in perfect condition regardless of the poor packaging.
I received 5 steelbooks yesterday and the packaging was not great.
Jumping in.
I bought 5 steelbooks from them 2 seperate times and none of them were damaged. The steelbooks were tightly sealed together with plastic inside a cardboard box. No bubble wrap though.
Bought both this and the Batman Begins yesterday. I can't wait to get and hope that it comes in good condition. 
Came in Damaged.....
I got my Dark Knight and Batman Begins in today. Not so great though. The Dark Knight has almost a 1/2 inch gash on the top of the spine. Batman Begins I wasn't sure if it was damaged because I couldn't tell if it was chipped paint or some sticky stuff going down the front from almost the top down to Batman's shoulder. As I started to open it I realized it was chip marks so I stopped opening it. Can I return them or get new ones since they are clearly damaged?
SNSGUY
Update:
I contacted them via e-mail and waiting for their response. I'll see what they wanted to do. I only opened Batman Begins enough to see if it was damaged and haven't even opened the Dark Knight because it was easily viewed through the packaging.
I got my Dark Knight and Batman Begins in today. Not so great though. The Dark Knight has almost a 1/2 inch gash on the top of the spine. Batman Begins I wasn't sure if it was damaged because I couldn't tell if it was chipped paint or some sticky stuff going down the front from almost the top down to Batman's shoulder. As I started to open it I realized it was chip marks so I stopped opening it. Can I return them or get new ones since they are clearly damaged?
SNSGUY
Update:
I contacted them via e-mail and waiting for their response. I'll see what they wanted to do. I only opened Batman Begins enough to see if it was damaged and haven't even opened the Dark Knight because it was easily viewed through the packaging.
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sns,
My experience with Amazon.JP with damaged steels has been nothing but stellar. I have had 5 returns with them and each time they had responded with this:
=======================
First, please allow me to apologize for the problem you experienced with your shipment. I have placed a new order for this item. There will of course be no charge for this replacement. Here are the details of the new order:
Order Number: xxx-xxxxxxx-xxxxxxx
Estimated Delivery Date: xx/xx - xx/xx
Shipping Speed: International Express
Please be aware that your replacement shipment may be subject to the taxes and duties of your country. When you need to pay the taxes and duties, please pay them to your shipper and receive the shipment.
Please fax us the copy of the receipt for the customs fee you paid so that we will be able to arrange a refund for you. It is very important for us to receive the receipt so that we can make a refund as swiftly as possible. Thank you for your cooperation.
Here is our fax number: 81-11-330-3001
Since the cost of return shipping is prohibitively expensive in this case, you do not need to return the original item. You may dispose of this order at your convenience.
I hope this solution is satisfactory. Thank you again for shopping at Amazon.co.jp.
Please let us know if this e-mail resolved your question:
If yes, click here：
http://www.amazon.co.jp/xxxxxxx&tag=hdnjp-22
If not, click here：
http://www.amazon.co.jp/xxxxxxx&tag=hdnjp-22
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the appropriate link above if you need to contact us again about this matter. If you have any new question, please use the link below to ask us.
http://www.amazon.co.jp//help/english&tag=hdnjp-22
================================
First, please allow me to apologize for the problem you experienced with your shipment. I have placed a new order for this item. There will of course be no charge for this replacement. Here are the details of the new order:
Order Number: xxx-xxxxxxx-xxxxxxx
Estimated Delivery Date: xx/xx - xx/xx
Shipping Speed: International Express
Please be aware that your replacement shipment may be subject to the taxes and duties of your country. When you need to pay the taxes and duties, please pay them to your shipper and receive the shipment.
Please fax us the copy of the receipt for the customs fee you paid so that we will be able to arrange a refund for you. It is very important for us to receive the receipt so that we can make a refund as swiftly as possible. Thank you for your cooperation.
Here is our fax number: 81-11-330-3001
Since the cost of return shipping is prohibitively expensive in this case, you do not need to return the original item. You may dispose of this order at your convenience.
I hope this solution is satisfactory. Thank you again for shopping at Amazon.co.jp.
Please let us know if this e-mail resolved your question:
If yes, click here：
http://www.amazon.co.jp/xxxxxxx&tag=hdnjp-22
If not, click here：
http://www.amazon.co.jp/xxxxxxx&tag=hdnjp-22
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the appropriate link above if you need to contact us again about this matter. If you have any new question, please use the link below to ask us.
http://www.amazon.co.jp//help/english&tag=hdnjp-22
================================
I hope this will give you some peace of mind and confidence in the customer service from Amazon.JP. No, I don't work for Amazon nor do I own any Amazon stocks.
Good luck!
Haha, only on replacement items they shipped to you for damaged steelbooks NOT for your regular minty steelbooks. Again, this is an honor system too although I have heard instances where the Amazon JP CS has asked the damaged items to be shipped back.
Thanks ash! I'm still waiting on a response. I went into the Contact Us and selected Damaged or Defective and wrote about what was wrong with them. I hope they get back to me soon. It said 24 hour, so they still have about 12. Your experience has definitely given me some peace though. Thanks!
How fast did you get a response from them if you don't mind me asking?
Usually within the 24 hours period if on a weekday. A couple of times it took them a couple of days due to a Sunday. But I was in no hurry though
Usually within the 24 hours period if on a weekday. A couple of times it took them a couple of days due to a Sunday. But I was in no hurry though
So I got a response this morning
I'm very sorry to hear your order was damaged. I'd like to help, but I'm not sure if you'd like a replacement order or a refund. Please let us know which option you'd prefer and we'll take care of it for you.
So I had to do it all over again.
So I'm waiting once again for someone to get back me. 
They Only have 67 Batman Begins left in stock so they better get the ball rolling. 
The Dar Knight has 982 still left in stock. I wonder why it's not selling so well.
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So I got a response this morning
I'm very sorry to hear your order was damaged. I'd like to help, but I'm not sure if you'd like a replacement order or a refund. Please let us know which option you'd prefer and we'll take care of it for you.
So I had to do it all over again.
I believe it was because Batman Returns was harder to source from Korea, therefore people bought the Japanese version instead. Only my guess though. Even the Korean versions are hard to find now. Both mine arrived today mint, the box was a right mess though
I believe it was because Batman Returns was harder to source from Korea, therefore people bought the Japanese version instead. Only my guess though. Even the Korean versions are hard to find now. Both mine arrived today mint, the box was a right mess though
That makes sense. I'm glad your steels were all good!
My box was looking in pretty bad shape as well. Not sure if what happened to the steels were done in shipping or manufactoring ect. I just want good steels. I am still waiting on them to get back to me for the second time around since they were confused as to what I wanted them to do. At least I wasn't confused. Then it would be a major problem! 
Got the email Today saying the Amazon.jp has created a new order for me and that it would be sent out soon. That was about 4 am this morning and I got another email a few hours ago saying that DHL picked it up and I should have it in hand by Tuesday!
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