I know how you feel. I have made many orders from amazon.co.jp, and sometimes I get paint chips/scratches that I don't bother emailing them about. The girl with the dragon tattoo was the first Steelbook that I requested a replacement, and the only reason I asked was before it was so expensive and I wanted a mint copy. In my email I actually asked how I can send it back for a replacement, but they offered me a free replacement and let me keep the original one. How could I have refused? I did feel a little guilty though, but then again, I have spent more than two thousand dollars at amazon.co.jp