Since January 1st 2021
Due to UK leaving EU custums union there has been a increase of number of customers based in EU who have been hit by customs for Vat to be paid on zavvi parcels
Note even before UK left EU there has been customers based in EU getting hit for vat to be paid as Vat was not paid ever on any order with a delivery address based outside UK
Only reason why some previously in EU did not have customs look for vat payment was luck
Zavvi is based in Guernsey (British Crown Dependency) which is not part of EU or UK
Only customers with a UK delivery address vat is in included in purchase
This is why you always had CN 22 customs label on parcels when it was shipped from Guernsey
Orders shipped from Guernsey warehouse is a item shipped from outside EU/UK
The only reason why Vat is included for a UK delivery address is Guernsey is a British Crown Dependency
Zavvi don't remove UK 20% vat at checkout for customers based outside UK
Zavvi website lists 2 confliting statements in regards to Vat
This always been listed on Zavvi website since website lauched that vat not included if your delivery address is based outside UK and still is listed
Payment & Discounts
www.zavvi.com
Will I be charged VAT?
Orders placed, which are delivered within the UK, are inclusive of VAT.
Deliveries outside of the UK may be subject to an import duties and taxes, including VAT, which are levied once the order reaches the destination country.
We recommend that you contact your local customs office for information regarding customs polices as these can vary from country to country.
Zavvi added this to their website after January 1st 2021
www.zavvi.com
Find out more about Zavvi's delivery & Christmas delivery options here. Don't miss out on that special Christmas gift!
www.zavvi.com
BREXIT UPDATE
Zavvi can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders as usual.
For customers located in the EU, most of our products will ship from our distribution centre within the EU and therefore ordering with us will continue as normal.
For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no cost to you.
Note that Brexit Update info has not been happening for some customers based in EU
There has been a increase of numbers of customers based in EU having postal carrier/courier looking for vat to be paid when doing delivery
Due to what Zavvi have listed on their website in regards to brexit they would have to refund any customers based in EU if they hit for vat with customs but that invloves customer having to contact Zavvi each time
Zavvi should be doing the following and needs to do be done by July 1st 2021
1) Register for a EU Vat ID in a EU country
2) At checkoiut remove UK 20% vat from price
3) Apply EU vat rate of delivery country address at checkout (As there is different vat rates in the EU countries)
4) Parcel show EU Vat ID code and CN 22 Label list Vat as Paid and also include invoice inside parcel showing vat has been paid
If postal carrier/courier does not see EU Vat ID code they won't know vat has been paid