Feel free to discuss any experiences or policies about this retailer here.
http://www.filmarena.cz/
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Film Arena Facebook
FAC #54 - 59 // PLAN FOR PRE-ORDERS
Dear collectors,
let us kindly inform you briefly about the plan for pre-orders FAC editions, that are coming soon:
FAC # 54 10 CLOVERFIELD LANE // start of pre-orders November 7, 2016 at 10:00 CET // end of pre-orders November 11, 2016 at 10:00 GMT
FAC # 55 X-MEN: The Last Stand // start of pre-orders November 14, 2016 at 10:00 CET // end of pre-orders November 18, 2016 at 10:00 GMT
FAC # 56 X-MEN: Origins Wolverine // start of pre-orders November 14, 2016 at 10:00 CET // end of pre-orders November 18, 2016 at 10:00 GMT
FAC # 57 X-MEN: First Class // start of pre-orders November 21, 2016 at 10:00 am CET // end of pre-orders November 25, 2016 at 10:00 GMT
FAC # 58 THE WOLVERINE // start of pre-orders November 21, 2016 at 10:00 am CET // end of pre-orders November 25, 2016 at 10:00 GMT
FAC # 59 X-MEN: Days of Future Past 2BD (Theatrical Cut + Rogue) // start of pre-orders November 28, 2016 at 10:00 am CET // end of pre-orders December 2, 2016 at 10:00 GMT
This plan can be changed.
Thanks for your cooperation and support.
We look forward to your orders.
Team FA
Unfortunately, new problems with Filmarena.
The problem:
I have read their Terms & Conditions (because of an other problem i have with them) and find the following:
3. delivery of goods
If the goods stated "in stock", the seller sends the goods within two working days.
If the seller fails to meet the deadline for delivery or shipment of goods, delivers the goods to the buyer free of charge and provides a discount on the purchase price in the amount of 1%. Other claims of the buyer are not affected.
So... Dredd is in Stock since 28. November 2016. Today, 2nd December 2016 still no delivery notice. So i asked about this 1% refund + shipping fees to add this to my credits. Because this is part of my buying contract. And also yours!
I quote now the messages from me and Simona (Employee @ Filmarena):
From: Marco
Sent: Friday, December 2, 2016 9:37 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
Dear sir or madam,
and what about Dredd? Release date 28.11.2016. Still no delivery?
From your TOS:
3. delivery of goods
If the goods stated "in stock", the seller sends the goods within two working days.
If the seller fails to meet the deadline for delivery or shipment of goods, delivers the goods to the buyer free of charge and provides a discount on the purchase price in the amount of 1%. Other claims of the buyer are not affected.
So, 28.11 in stock + 2 working days = 30.11.2016
Today 02.12.2016 items still not delivered.
So please add also the shipping fees and the 1% to my credits.
Thank you
Marco
----------------------
Dear Sir,
we are sending orders gradually Please be patient.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
-------------------------
From: Marco
Sent: Friday, December 2, 2016 9:49 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
Dear sir or madam,
yes this is ok but please stick to your own rules (Terms of Service) and add the 1% and the shipping costs as credits to my account.
Are you going to do that?
Thank you
Marco
-----------------------------
Am 02.12.2016 um 09:52 schrieb Filmarena.cz:
Dear Sir,
no, all customers have to wait!! We didn´t say we will send order on release date!! Each time You have to wait for edition after release date.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
---------------------------
From: Marco
Sent: Friday, December 2, 2016 9:56 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
No, but you say in your Terms and Service that you will send items within 2 working days when they are in stock. Look at the picture i have attached. The items are in stock since 28.11.2016 and you dont ship it within these 2 days.
You offer your customers if you dont ship within 2 days that you refund the shipping fess and 1% of the amount. No matter if all have to wait, then all of your customers qualify for that 1% and free oh shipping charge.
Now you tell me you are not going to do this? Please tell me the reason why you are not sticking to our buying contract? Your Terms and service are part of our buying contract.
Thanks
Marco
------------------------------------
Am 02.12.2016 um 10:09 schrieb Filmarena.cz <[email protected]>:
Dear Sir,
You are not willing to have this discount. If You don´t want edition we can cancel it.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
--------------------------------------
From: Marco
Sent: Friday, December 2, 2016 10:13 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
Give me the reason. You offer it in your TOS. Why do I not get it. The reason please.
-----------------------------------
Dear Sir,
If You don´t want edition we can cancel it.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
Second thing what happened today was, that i have to cancel The Revenant Hardbox as this was a christmas present and Filmarena delayed it.
From their Terms & Conditions:
4. ORDER CANCELLATION AND TERMINATION OF CONTRACT
The buyer is entitled to cancel the contract anytime before delivery.
The seller is obligated to repay the buyer in full amount for the cost of goods and the cost of its delivery within 14 days from withdrawal, in the same way as received payment from the buyer.
So, i paid with a credit card. But hey, they wont refund to my credit card, only to my account credits.
Once again, against their own Terms & Condition and this time also against EU-LAW!
I am really speechless! Could someone please tell me who is the operator of this forum?
I want to get in contact with him and ask him, why such a company, which kicks the customers rights with feets, and laugh in their face are supported here?
Everyone who wants, i can send these emails.
WOW.... All that effort for 1% discount?!?Unfortunately, new problems with Filmarena.
The problem:
I have read their Terms & Conditions (because of an other problem i have with them) and find the following:
3. delivery of goods
If the goods stated "in stock", the seller sends the goods within two working days.
If the seller fails to meet the deadline for delivery or shipment of goods, delivers the goods to the buyer free of charge and provides a discount on the purchase price in the amount of 1%. Other claims of the buyer are not affected.
So... Dredd is in Stock since 28. November 2016. Today, 2nd December 2016 still no delivery notice. So i asked about this 1% refund + shipping fees to add this to my credits. Because this is part of my buying contract. And also yours!
I quote now the messages from me and Simona (Employee @ Filmarena):
From: Marco
Sent: Friday, December 2, 2016 9:37 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
Dear sir or madam,
and what about Dredd? Release date 28.11.2016. Still no delivery?
From your TOS:
3. delivery of goods
If the goods stated "in stock", the seller sends the goods within two working days.
If the seller fails to meet the deadline for delivery or shipment of goods, delivers the goods to the buyer free of charge and provides a discount on the purchase price in the amount of 1%. Other claims of the buyer are not affected.
So, 28.11 in stock + 2 working days = 30.11.2016
Today 02.12.2016 items still not delivered.
So please add also the shipping fees and the 1% to my credits.
Thank you
Marco
----------------------
Dear Sir,
we are sending orders gradually Please be patient.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
-------------------------
From: Marco
Sent: Friday, December 2, 2016 9:49 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
Dear sir or madam,
yes this is ok but please stick to your own rules (Terms of Service) and add the 1% and the shipping costs as credits to my account.
Are you going to do that?
Thank you
Marco
-----------------------------
Am 02.12.2016 um 09:52 schrieb Filmarena.cz:
Dear Sir,
no, all customers have to wait!! We didn´t say we will send order on release date!! Each time You have to wait for edition after release date.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
---------------------------
From: Marco
Sent: Friday, December 2, 2016 9:56 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
No, but you say in your Terms and Service that you will send items within 2 working days when they are in stock. Look at the picture i have attached. The items are in stock since 28.11.2016 and you dont ship it within these 2 days.
You offer your customers if you dont ship within 2 days that you refund the shipping fess and 1% of the amount. No matter if all have to wait, then all of your customers qualify for that 1% and free oh shipping charge.
Now you tell me you are not going to do this? Please tell me the reason why you are not sticking to our buying contract? Your Terms and service are part of our buying contract.
Thanks
Marco
------------------------------------
Am 02.12.2016 um 10:09 schrieb Filmarena.cz <[email protected]>:
Dear Sir,
You are not willing to have this discount. If You don´t want edition we can cancel it.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
--------------------------------------
From: Marco
Sent: Friday, December 2, 2016 10:13 AM
To: Filmarena.cz
Subject: Re: Order: 1622600068
Give me the reason. You offer it in your TOS. Why do I not get it. The reason please.
-----------------------------------
Dear Sir,
If You don´t want edition we can cancel it.
S pozdravem / Best Regards,
Simona Bezděčíková
Filmarena.cz
[email protected]
Second thing what happened today was, that i have to cancel The Revenant Hardbox as this was a christmas present and Filmarena delayed it.
From their Terms & Conditions:
4. ORDER CANCELLATION AND TERMINATION OF CONTRACT
The buyer is entitled to cancel the contract anytime before delivery.
The seller is obligated to repay the buyer in full amount for the cost of goods and the cost of its delivery within 14 days from withdrawal, in the same way as received payment from the buyer.
So, i paid with a credit card. But hey, they wont refund to my credit card, only to my account credits.
Once again, against their own Terms & Condition and this time also against EU-LAW!
I am really speechless! Could someone please tell me who is the operator of this forum?
I want to get in contact with him and ask him, why such a company, which kicks the customers rights with feets, and laugh in their face are supported here?
Everyone who wants, i can send these emails.
That is a terrible state of affairs.
I would recommend that you first talk to Jan from Film Arena on Facebook. You know the page?
.
Then contact your Credit Card company and tell them that you have paid for but have not received the goods (Revenant Box) and they will open a dispute and you will be refunded to your account.
Then contact your Financial Services Onbudsman, and lodge a complaint about the ocnduct of FA in this matter.
I sure do understand it, but to write this 'story' in several threads before you even spoke to Jan about YOUR issue is a little bit And using the word 'betrayed' is a little bit harsh don't you think? Some of us had to wait more than a year to get JW maniac box, that's life and you could've known these things happen (with almost all premium retailers) Why do you want to be refYou dont get it right?
First they dont refund my money to my credit card. This is alo ok for you, hm? This is why i start to read their Terms & Conditions.
Then i saw this with the 1% and shipping fees. I ordered all 5 editions. 1% of that is not bad + shipping fees. This is nearly 20 Euro. Why shouldnt i ask for it?
But even if it was 1 Euro, if you like to get betrayed than this is your problem.
No I don't understand.... All this because Dredd isn't send out yet? A lot of members wish they had put in a order and didn't missed out on it.... So better cancel your order to make somebody (patient) else happyYou dont get it right?
First they dont refund my money to my credit card. This is alo ok for you, hm? This is why i start to read their Terms & Conditions.
Then i saw this with the 1% and shipping fees. I ordered all 5 editions. 1% of that is not bad + shipping fees. This is nearly 20 Euro. Why shouldnt i ask for it?
But even if it was 1 Euro, if you like to get betrayed than this is your problem.
That'd be my guess. A lot of these smaller sites/companies just pull their ToS from other businesses to use as a template. It's sloppy, but not at all uncommon for such a small operation.thats a nonsensical ToS clause they probably just have forgotten to delete.. refund of international shipping cost would most likely ruin their business model..
i would always consider the circumstances and never claim something only because I'm "legally" entitled to
thats a nonsensical ToS clause they probably just have forgotten to delete.. refund of international shipping cost would most likely ruin their business model..
i would always consider the circumstances and never claim something only because I'm "legally" entitled to