The thing is, this is not WEA, with Spain and a few other countries using their own language JCard. This is not a manufacturing defect.
ES Jack Reacher - obvious manufacturing fault, so they are recalled and replaced.
Zavvi- caused damage to thir own stock through ignorance and negligence. We will get offered a full refund and it's sent back, or a partial refund. Nothing more than that.
I imagine overseas Ninjas may get offered up to a 50% refund to keep the steel, or will be told they can keep it and get a refund anyway.(due to costs of return)
As much as we are told they listen, Zavvi do not care and they will pull the same old crap every now and then because they can. Whilst they sell stock from their countless releases, they will happily take the hit with things like this.
This is a company that has a message service for complaints. Very 2014. As long as the Zavvi bosses look at the spreadsheets and see profit, why should they care. Stop buying the steels, ignore the flash sales to butter us up and they may take note.
However, not going to happen and I think their attitude to business shows that.