Damaged SteelBook™ (From Retailers/Accidents) Sympathy & Venting!

[digitalbabe]

Hi All,

It looks like our former thread has become unavailable, so I am posting a new one. Feel free to post pics and share your worst experiences with damaged Steelbooks as received from retailers. I've stickied this one for now.

Thanks,
DB

 

[chantm]

Question regarding purchases from ebay, hope someone can enlighten me.
i bought a steelbook and it arrived in worse condition than depicted.
if i seek a ebay/paypal claim as "significantly not described", will i get the full refund with my original shipping?
and do i have to bear my own shipping cost to send back the item?

 

[chantm]

Question regarding purchases from ebay, hope someone can enlighten me.
i bought a steelbook and it arrived in worse condition than depicted.
if i seek a ebay/paypal claim as "significantly not described", will i get the full refund with my original shipping?
and do i have to bear my own shipping cost to send back the item?

anyone please? i need advice

 

[GVZER]

anyone please? i need advice

If you go through ebay, they might be able to help you get a refund.
But going directly through paypal will not. They will only refund if you don't receive the item at all.
They don't like playing judge and juror, and keep it strictly to non received items.

 

[chantm]

If you go through ebay, they might be able to help you get a refund.
But going directly through paypal will not. They will only refund if you don't receive the item at all.
They don't like playing judge and juror, and keep it strictly to non received items.

thanks G. any idea if ebay make me send the damaged item back at my own cost? (shipping)

 

[GVZER]

These are not manipulated or exaggerated, I received this item just like this...

I will not go into details, just wanted to share

 

[GVZER]

Oh and a buddy sent me this, well protected too.

 

[Aprilarrow]

thanks G. any idea if ebay make me send the damaged item back at my own cost? (shipping)

Hi, it is not between eBay and you, but between the seller and you. Send the person a few emails, and if he doesn't reply, elevate it to a dispute.

G:box is right, PayPal wont help you, eBay may arbitrate in your favor. But most of the time, they leave it to the 2 parties to settle themselves, except for non-receipt with no evidence of sending.

 

[Sigill]

Wow G:Box, sorry to see that mate. That Mission Impossible is one of the worst I have ever seen.

 

[chantm]

Hi, it is not between eBay and you, but between the seller and you. Send the person a few emails, and if he doesn't reply, elevate it to a dispute.

G:box is right, PayPal wont help you, eBay may arbitrate in your favor. But most of the time, they leave it to the 2 parties to settle themselves, except for non-receipt with no evidence of sending.

the seller is giving me two options:
1) send back the damaged item at my own shipping cost (which i dont think its fair)
2) keep the item and he will give me 50% refund

 

[domalorite]

These are not manipulated or exaggerated, I received this item just like this...

Spoiler

I will not go into details, just wanted to share

Thats shocking.

 

[blackberry]

Thats shocking.

Indeed Mission Impossible!

Sent from my GT-I9100 using Tapatalk 2

 

[plainview]

Can some tell me if this is a production fault or are they damaged, cos I'm getting a lot of these recently.

 

[snooloui]

No it's normal. Those small indents are present on every single Steelbook. Sometimes they are more pronounced and noticeable though.

 

[plainview]

Epic fail on this drive steel

---------- Post added at 01:17 PM ---------- Previous post was at 01:16 PM ----------

No it's normal. Those small indents are present on every single Steelbook. Sometimes they are more pronounced and noticeable though.

Thanks I was getting worried I never really noticed them

 

[SpeedMasterLee]

Not exactly sure if anyone else has received steels that are not completetly sealed near the opening areas of the steelbook? I just ordered three copies of Battleship TW and all three have the same issue. Should i email JS or is this normal?

 

[Tchinkwe]

My Hugo 3D looks in perfect condition, but after unwrapping, surprise !!

 

[Sigill]

My Hugo 3D looks in perfect condition, but after unwrapping, surprise !!

Spoiler

That's nasty, I had one with a split spine like that but I could see it was crushed at the top already. I hope you can return it.

 

[blu-steel]

I think that the steelbook manufacturing is too high right now and needs to be scaled back. Its obvious with the latest Play exclusives. Paint chips galore. Somone needs to have a talk with them.

 

[funkydamo]

i ordered 3 steels from amazon.ca, and all 3 arrived damaged.
the packaging was poor (just a cardboard envelope) and all 3 ended up with numerous dings and squishes.
worse than that though, one had some deep scratches, which clearly didnt happen in transit.
on the plus side, i have had a reply regarding 2 of them from amazon (and awaiting a third email) and i dont have to return the damaged steels. its still a pain though.
ive been spoilt with play.coms prices and packaging this year.

 

[ThalliumBook]

Had trouble with CA recently too, but their customer service is so damn good, it won't stop me ordering from them again.

And like you, I assume the damage didn't happen in transit, that card they use is pretty decent.