Dear Edmund,
In order to continue with the investigation of your claim, we request
documentation to support your claim that the item is damaged or
significantly not as described. Please obtain a document from an unbiased
third-party, such as a dealer, repair shop, appraiser, or another
individual or organisation that is qualified in the area of the item in
question (other than yourself), which details the extent of the damage or
clearly explains how the item received significantly differs from the item
advertised. Please do not proceed with any repairs or alterations to the
item, as doing so will limit our ability to resolve your claim, and may
result in its cancellation. If possible, the document should include a
serial number and description of the item and the amount required to
complete the repairs necessary to correct the damage. This document must be on letterhead paper that includes the name, address, and phone number of the individual, business, or organisation so that we may contact them if necessary.
You can upload documents to us by following these steps:
[...]
Please ensure we receive your fax documentation within the next ten days.
Your claim will be cancelled if we do not receive your fax documentation
within this time. We cannot grant extensions to this. Please note that
PayPal is unable to reimburse you for any costs or fees incurred in
obtaining the requested documents. Documents you provide may be supplied to the seller in your dispute.
We apologise for any inconvenience this request may cause. As an
internet-based business, we do not have the opportunity to review the
relevant items and evidence in question. Therefore, we must rely on the
documents described in our request to continue with the investigation of
your claim.
Thank you for your patience and co-operation regarding this matter.
Sincerely,
Philipp
PayPal
