@Noodles
@psychoscot @SteelbookGenius666
@UpsetSmiley
@howiesteed
@Robsonmonkey
@Andycadle84
@levi
@huggy2k4
And hopefully more who agree see this
Right okay i don't come to this thread often but I'm annoyed and I'm gona add some people (sorry if my post annoys you) to this purely because I've seen your not happy with recent prices or dates changes or customer updates or you have thanked my posts over the last few days of me ranting about their heavy monthly steelbook schedule, ridicolous prices, moving ittems to already busy months (meaning some of the ones you have your budget for you will prob have to cancel), the fact they have 6 ff steelbooks in one month, 4 marvel animated, 4 pixar and 2 live action disney (Oz & into the woods) in one month, aswell as countless catalogue titles, another 7 being added to the next 2 months. And I really don't care if anyone thinks I'm not in the right to email them about it but its mainly because I've just had enough of their customer service, going round in circles and terrible wording of messages to me that makes me think (and I know) they don't give a sh*t.
Also before I get the "well it's your choice to order" I haven't ordered all These titles and won't be on the new 7 they are adding but someone might. Yeah I might to cancel a few and I have cancelled some anyway but it's not the point.
Also this is for the people who were charged for imitation game and I think horns in December like I was.
Anyway here goes my messages with zavvi
I started by messaging them the other day about the sudden batch of releases ready for the next two months aswell as bringing the marvel animation steelbooks to next month. An already busy month with 6 fast and furious steelbooks, new releases and breaking bad and other catalogue titles. (Before anyone says I dont have to order them - I know that and I won't be and I don't have every release on order my point is flooding the market) and if there was any chance the marvel steelbooks can go back to the original dates (I knew that was a long shot but wanted to see what they say) first off I got this back:
Firstly, we do not arrange the release dates, this is the supplier themselves. If you wish to pre-order items you have to be prepared that payment can be taken at anytime and this is something we cannot change.
(I understand they don't arrange the release drates but the other part annoyed me because the payment should not be taken at any time only on dispatch - I and some others were charged in December for imitation game and I think horns which was wrong and I complained) the rest of the message from them was this:
Again as mentioned previously, we are a business who work closely with our suppliers and the release dates will stay as normal and will be released on the date set. This is something that will not be changed unless stated on the website.
Which again I messaged back along with the payment should only be taken on dispatch by saying that dates always get changed about so them saying the dates are set and can't be changed was weird because when they do that they don't update the customer.
I then got this back :
Thank you for your quick reply.
I genuinely want to thank you for your comments regarding customer updates.
We do have a policy in place where if there are any delays in dispatch of orders or errors taking payment the customer will be updated.
If you do not receive these I will then pass this feedback onto our IT department so we can look into this further.
We do really appreciate feedback, as I personally do log this and provide this to different departments within the business as we are always looking to improve our service to customers.
Going forward if you do have any questions regarding release dates, payments or price of items, please contact us we are always happy to help. If we do not have the answer straight away we will always go away and investigate for you.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
So they dodged my questions again and I put back that when they do change dates they never update the customer, If it's pushed back we get those annoying emails but when pushed forward some poeple don't find out until they get a dispatch email a month early which can mess them up sometimes with their budgets and other living expenses and not giving the customer the chance to cancel.
Not even an email like Amazon would send their customers to say oh this is being released on this date now.
(So basically they think everyone can rely on forums or checking the website everyday)
I so mentioned again that they did this in December with the disney steelbooks and other releases in the past. I also mentioned again the point they ignored on my lasts message that I was slightly annoyed that they said to me "you should be prepared for payment to be taken anytime" which I find wrong.
A) if they take payment it should only be on dispatch and whereas they might mean that they have worded it to say whenever they feel like and considering they have done that to me before I've taken it that way.
B) they need to email the customers who have ore ordered when a major date change happens Especially when a release is brought forward
(Basically they are happy to bombard you with oh sorry our suppliers haven't sent this we are working hard to find out why is fine but not when it's coming early)
I just keep going round in circles with them and they dodged any question they can. I've not had a reply since but I imagine it to be shocking.
Now again I won't be ordering the new batch except possibly cabin fever and sleepy hollow but I personally can't afford them until a month or two later because of other releases I have ordered. I still can't understand why the wall.e, ratatouille and or Oz can't be moved to June but then again after them at least that's the pixar collction complete. But prepare for hulk, ironman and other realeases like that to follow.
Which again I don't mind but they will bung them all In the same month at £24.99 each I imgaine.
I've cancelled a few now to make way for the date changes they have put in place and extra catalogue titles and hoping the ones I've cancelled will be available a month or so after release. Same as some of the fast and furious steelbooks and others
But to be honest I'm sick of zavvis customer service and the comments they made about they can basically take the money when they feel and the dodging around updating customers of release date changes made me mad
My replies have been quite full on and I've unloaded a lot on them but mainly around the answers I get back and ignoring certain questions that I'm repeating over and over to them.
Anyway will update any messge regarding this on here.
i told them their packaging stinks they put one of those plastic inflated bags in the box except it wasn't inflated
