Zavvi - Retailer chat [Europe]

digitalbabe · Mar 10, 2015

? Not sure what you mean @jailbird_joey your post remained too (scroll up).

jailbird_joey · Mar 10, 2015

snooloui said:
I am just a formerly enthusiastic but now disgruntled collector who is fed up of reading the same complaints in every thread. I am tired of being ridiculed for simply sharing my opinion.

As I said - maybe you're lucky - but I have had many problems - just like many others -- LIFE is a matter of opinion --
I said what I said (in the wrong thread) - but you are happy to say 'your opinion piece' -- fine --

Your opinion doesn't change many frustrating and hopeless dealings - you don't seems to be able to separate yourself from the issue --

Start - by not making it about you, maybe - and respect that maybe other people have had many frustrations and HOPE they don't in the future - // and guess what - NO problems with any other retailer - except them /

It's true - you ONLY EVER HEAR THE BAD NEWS -- mostly - but the fact is - there is too much smoke here for there not be a raging fires -

A fire of disappointment and dread that causes an enjoyable hobby to be constantly driven into the ground by poor business practices -

Maybe try being helpful and showing empathy to the frustrated instead of flying a righteous flag -

Earlier in this thread - I offered help to someone with ZAVVI account problems - and honestly shared my mixed up account experience in case it helped - admitting I worked out the problem and I was to blame ( in this issue )

Even though I was totally confused - sent screen shot info, explaining my confusion, worried I'd lost a bunch of pre-orders,,,- EVEN though they responded to the E-Mail address in question to my 'extra' account, but said that didn't exist (which I'd had to set up cause the other one broke for a short time) - they didn't even look or read or try -- days of confusion - and hopeless support -- just cut and paste rubbish //

But - big thanks to you - for letting reflect publically my continued frustration and disappointment - cheers for that

If people don't speak up - the truth is lost --

welcome to 2015

My personal experience is not yours to question - or force me to defend - until you suddenly decide to inject yourself into the situation with grandiose personal judgments //

jailbird_joey · Mar 10, 2015

digitalbabe said:
? Not sure what you mean @jailbird_joey your post remained too (scroll up).

Hi - no, on the original thread (in WALL_e) I could still see SNOOLOI comments defending ZAVVI while the other were moved // and sorry about that - but I'm new here and didn't appreciate being lectured to by someone who was luck enough to NOT have problems --

I appreciate the boards here -- long time viewer - and greatly enjoyed the education on different titles --

Just worried is seems there might be a few stooges with agendas -

Look forward to not having to defend my personal opinion, I share in the hope of improved service - since not other messages work directly,, and going back to enjoying the info /7 cheers

jailbird_joey · Mar 10, 2015

-- I see now that's cleaned up -- / thx

snooloui · Mar 11, 2015

@jailbird_joey I don't think I defended Zavvi in my post. I simply said that if a person reports so many negative experiences then it is suprising that they continue to order from Zavvi. That is just common sense.

jailbird_joey · Mar 11, 2015

snooloui said:
@jailbird_joey I don't think I defended Zavvi in my post. I simply said that if a person reports so many negative experiences then it is suprising that they continue to order from Zavvi. That is just common sense.

Really?,,, you imply I and others have no common sense while ignoring reality

digitalbabe · Mar 11, 2015

Guys, as is typical when these ongoing personal disagreements between two members occur, please take it to pms so anyone reading the thread doesn't need to be involved in your disagreement. Thanks.

Mr Y Fronts · Mar 11, 2015

Despite all the complaints I hear about Zavvi, in my experience, yes I've had issues with damaged items, but I have never, ever been left out of pocket when it comes to refunds, it may take some time with numerous emails back and forth, but refunds have always been resolved in the end.

I would make note though, that if you return something to zavvi after a credit card expires, they can't issue refunds to the same card, and you will either be offered a phone call to give them your bank accounts details for a credit into that or a refund in the form of account credit in your zavvi account.

What I do have issue with is the use of Collect+ for returning items, I'm lucky that my local Asda offer a drop off point and its a short walk, so no issue for me, but before Asda started collect+, the nearest point was a mile away, which was very inconvenient.

Has anyone been offered alternative arrangements, ie Royal Mail or collections for returns ?

Mr Y Fronts · Mar 13, 2015

Use code 10VBOX at Zavvi.com for 10% off a £50+ spend, works on many steelbooks including pre-orders, but not all, Tried it with The Losers and it works, Expires 15th march.

prophecygirl · Mar 13, 2015

Does anyone know if Zavvi have now stopped shipping Blu-Rays before the release date?

C.C. 95 · Mar 13, 2015

Ordered The Losers on release day and VouchC5 didn't work.
Today it did. Color me confused.
Do they just turn it on and off depending on the title, time of day....what?

digitalbabe · Mar 13, 2015

Not sure if case here, but often retailers do not put certain vouchers live on release day so they can maximize margin as the price of new releases is usually highest on that release day.

morfeusz · Mar 14, 2015

Just a quick question guys because my debit card just expire and I got new one (same account ,different card number) just wonder if mine pre orders safe with that change ?

DodgyDave · Mar 14, 2015

morfeusz said:
Just a quick question guys because my debit card just expire and I got new one (same account ,different card number) just wonder if mine pre orders safe with that change ?

I doubt it.
When my card expired I had to delete it from my account, and buy something with the new one to register it.
I would try customer services.
Good luck with that one!![emoji2]

Ranavalone · Mar 14, 2015

morfeusz said:
Just a quick question guys because my debit card just expire and I got new one (same account ,different card number) just wonder if mine pre orders safe with that change ?

In my experience your pre-orders are perfectly safe.

When Zavvi attempts to charge your card, it fails, and you will get a "payment problem" email and you'll have an opportunity to specify on-line a different card.

Before that happens, neither Zavvi nor you can change the credit card used when placing the order.

lights · Mar 17, 2015

Anyone else got a mystery discount code that doesn't work? Can't get mine to work.

Ronnie3067 · Mar 17, 2015

lights said:
Anyone else got a mystery discount code that doesn't work? Can't get mine to work.

I have one that doesn't work on anything as well!

morfeusz · Mar 17, 2015

Ranavalone said:
In my experience your pre-orders are perfectly safe.

When Zavvi attempts to charge your card, it fails, and you will get a "payment problem" email and you'll have an opportunity to specify on-line a different card.

Before that happens, neither Zavvi nor you can change the credit card used when placing the order.

Thanks guys for help . I try first your way and it works

William · Mar 18, 2015

I anyone else having any trouble with the mystery code as I certainly am!!!........ (n)

William · Mar 18, 2015

@lights, any luck with your code?? I too am having a bit of trouble.... :dunno:

Zavvi - Retailer chat [Europe]

Attachments

digitalbabe

jailbird_joey

jailbird_joey

jailbird_joey

snooloui

The 'Negative' Ninja

jailbird_joey

digitalbabe

Mr Y Fronts

Mr Y Fronts

prophecygirl

C.C. 95

The Snarky Assassin

digitalbabe

morfeusz

DodgyDave

Getting too old!!

Ranavalone

You have to be tough in Finland

lights

Ronnie3067

morfeusz

William

William

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