Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[leelee17]

overcharging + cheap as chips packaging = zavvi.

 

[Pushing Tin]

have received a reply to a question i sent them about the the cardboard mailers and if they will be going back to boxes and they said they would, probably have come across a supply of mailers in their storeroom and decided to use them up

Seems like you get different answers depending on who's at the other end of the food chain. I was told they are testing new shipping methods.

It's a bit hard to believe they are just using up old mailers they just found in a dork corner of their storeroom. Mailers are something they can always use for shipping amarays, so there's no need to use them on steelbooks.

 

[Ronnie3067]

Does anyone here know if the studios pay attention to the sales of the SteelBooks? I'm thinking that some-one must have picked up on this whole delivery debacle.

Surely a niche company like Arrow wouldn't want their name attached to this sort of issue and could exert some pressure on Zavvi to use proper packaging?

Maybe I'm just havering.

 

[ben6212]

Zavvi buy the stock at from arrow(or any other studio) for x price then sell it at x price for profit. So no they dont care

 

[psychoscot]

Zavvi buy the stock at from arrow(or any other studio) for x price then sell it at x price for profit. So no they dont care

Arrow will care if they see their products not selling or being reduced in price because of a companies bad packing policy. Film studio's and distribution companies hire people to monitor things like that. While some as big as say Sony might not bother too much, smaller companies tend to choose who supplies their product far more carefully. If they see a marked problem and mass customer dissatisfaction they will start to review what products that company will be entitled to buy in the future.

In the case of this recent disaster it was on a mass level for that product. If it happens again on that level with a limited run steel Zavvi might find companies going elsewhere, especially if it's their product.

If any of these Arrow steels end up in those A1 mailers on the same mass level as VFV and result in as many damaged copies, Arrow at the level they operate size wise will be asking serious questions of Zavvi, that Zavvi management will not be able to dodge as easily as they do with customers.

---------- Post added at 12:51 AM ---------- Previous post was at 12:49 AM ----------

Does anyone here know if the studios pay attention to the sales of the SteelBooks? I'm thinking that some-one must have picked up on this whole delivery debacle.

Surely a niche company like Arrow wouldn't want their name attached to this sort of issue and could exert some pressure on Zavvi to use proper packaging?

Maybe I'm just havering.

A small company like Arrow DO care. Large corporations like Sony/Disney are a different matter.

 

[MacLeod]

Does anyone here know if the studios pay attention to the sales of the SteelBooks? I'm thinking that some-one must have picked up on this whole delivery debacle.

Surely a niche company like Arrow wouldn't want their name attached to this sort of issue and could exert some pressure on Zavvi to use proper packaging?

Maybe I'm just havering.

I'm sure the studios have paid attention to the sales of Steelbooks, but more along the lines of 'These steelbooks sell well lets release more films using them'.

 

[Marina Blue]

Arrow will care if they see their products not selling or being reduced in price because of a companies bad packing policy. Film studio's and distribution companies hire people to monitor things like that. While some as big as say Sony might not bother too much, smaller companies tend to choose who supplies their product far more carefully. If they see a marked problem and mass customer dissatisfaction they will start to review what products that company will be entitled to buy in the future.

In the case of this recent disaster it was on a mass level for that product. If it happens again on that level with a limited run steel Zavvi might find companies going elsewhere, especially if it's their product.

If any of these Arrow steels end up in those A1 mailers on the same mass level as VFV and result in as many damaged copies, Arrow at the level they operate size wise will be asking serious questions of Zavvi, that Zavvi management will not be able to dodge as easily as they do with customers.

---------- Post added at 12:51 AM ---------- Previous post was at 12:49 AM ----------



A small company like Arrow DO care. Large corporations like Sony/Disney are a different matter.

I think all of the companies will care when Zavvi sends them back as returns for full credit.

 

[BluSteel2012]

Zavvi buy the stock at from arrow(or any other studio) for x price then sell it at x price for profit. So no they dont care

That's what I was thinking. The only idiots taking the hit would be Zavvi themselves. And we all know they don't seem to care.

 

[PKAVFC]

Bit of a dilemma for those who never open their steels there may never be a winner.

 

[MacLeod]

I think all of the companies will care when Zavvi sends them back as returns for full credit.

But that all depends on where the damage occurs, if the damage occurs at Zavvi or after then that's Zavvi's problem not the suppliers.

 

[paulboland]

I think all of the companies will care when Zavvi sends them back as returns for full credit.

Most exclusive deals don't include SOR
Sale of Return


You get the an exclusive by committing to taking the set amount of stock
A return of stock would only usually happen if stock supplied was faulty
Damage in post to customers would not be considered a faulty product by a supplier if the stock supplied to the retailer was not damaged in the first place

Note Arrow did though agree with Zavvi
In this case Arrow have agreed to take any unsold stock after a few months if Zavvi can't sell them and sell on Arrow Shop Online
But they would not take back postal damaged stock and sell to customers as that's not something arrow would do

I expect these will be sold out in a months so it's unlikely they will end back at Arrow Video

If you keep your Steelbook sealed you could be missing out on a wonderful prize

 

[Pushing Tin]

But that all depends on where the damage occurs, if the damage occurs at Zavvi or after then that's Zavvi's problem not the suppliers.

Not on the long run. If sales of Zavvi will decrease or make less profit, Zavvi will order less copies from the suppliers. And I think it's quite likely they will at least notice THAT!

 

[paulboland]

I think all of the companies will care when Zavvi sends them back as returns for full credit.

Most exclusive deals don't include SOR
Sale of Return


You get an exclusive by committing to taking the set amount of stock
A return of stock would only usually happen if stock supplied was faulty
Damage in post to customers would not be considered a faulty product by a supplier if the stock supplied to the retailer was not damaged in the first place

Note Arrow did though agree with Zavvi
in this case Arrow have agreed to take any unsold stock after a few months if Zavvi can't sell them and sell on Arrow Shop Online
But they would not take back postal damaged stock and sell to customers as that's not something arrow would do

I expect these will be sold out in a months so it's unlikely they will end back at Arrow Video

If you keep your Steelbook sealed you could be missing out on a wonderful prize

 

[MacLeod]

Not on the long run. If sales of Zavvi will decrease or make less profit, Zavvi will order less copies from the suppliers. And I think it's quite likely they will at least notice THAT!

But as Paul has just explained, if they arrived undamged at Zavvi and the damge then occured at Zavvi orafter the supplier is under no obligation to supply a refund to Zavvi.

As for the suppliers, I'm sure they'll be able to find another retailer to sell them. For an exclusive title, the retailer would have to agree to X amount to make it worth while to the Studio. If they are unwilling to commit to that amount then no exclusive it'll either be general release or an exclusive with another retailer.

Zavvi would be the one to suffer the most.

 

[Pushing Tin]

I didn't say retailers will be affected by damaged steelbooks. They will be affected by the number of copies Zavvi is able to sell if customers get upset and are cancelling orders. If this is gonna happen, Zavvi will order smaller amounts of steels from the retailers on future releases in order to compensate the smaller demand. Every action has its side effects on a global scale.

 

[rpg]

FYI, it looks like Zavvi have now stopped any type of discount code on pre-orders. Just when you think buying a steelbook from them couldn't get any worse...

I never saw the discount as a privilege anyway, it saw the discount as a down payment on the inevitable damage caused by subpar P&P, and the pain associated with dealing with their customer service.

Good work Zavvi, yet another reason not to buy from you!

 

[ben6212]

FYI, it looks like Zavvi have now stopped any type of discount code on pre-orders. Just when you think buying a steelbook from them couldn't get any worse...

I never saw the discount as a privilege anyway, it saw the discount as a down payment on the inevitable damage caused by subpar P&P, and the pain associated with dealing with their customer service.

Good work Zavvi, yet another reason not to buy from you!

So not being able to use discount codes on pre orders stops you from buying from them? I guess you dont buy from amazon?entertainment store and base then? Seriously zavvi offer more discount codes then any other steelbook retailer

 

[rpg]

So not being able to use discount codes on pre orders stops you from buying from them?

Nope.

Their poor customer service, lack of competency/consistency in their employees, risk of damage to products purchased due to mishandling & poor quality P&P, delays, misinformation, constantly changing returns policy and now being unable to apply discount codes makes me not want to buy from them...

I guess you dont buy from amazon?entertainment store and base then?

No, I do. But the service makes up for it.

Seriously zavvi offer more discount codes then any other steelbook retailer

And so they should, they need to at least offer something to attract and encourage customers to purchase from them.

Oh, wait...

 

[Pushing Tin]

So not being able to use discount codes on pre orders stops you from buying from them? I guess you dont buy from amazon?entertainment store and base then? Seriously zavvi offer more discount codes then any other steelbook retailer

Well, many steelbooks at Zavvi are exclusive and limited, so they often are sold out within hours. That basically restricts the discount codes to non-Zavvi steelbooks which can be bought cheaper even without the discount at other stores.

 

[MacLeod]

I didn't say retailers will be affected by damaged steelbooks. They will be affected by the number of copies Zavvi is able to sell if customers get upset and are cancelling orders. If this is gonna happen, Zavvi will order smaller amounts of steels from the retailers on future releases in order to compensate the smaller demand. Every action has its side effects on a global scale.

So the likes of Amazon won't order extra copies to meet demand from customers taking their buisness away from Zavvi? As for smaller demand many steelbooks which have limited runs i.e. 4000 sell out, yet from these boards and no doubt other sites or even those that don't use sites like this miss out so sure it is possible Zavvi will lose X customers but there might be X customers willing to replace them.