Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[Earl Nuce]

Just noticed that my order placed for X-Men on 30th May has been cancelled without my knowledge.
With the experiences I have had with this company I can safely say that they are the worst steelbook retailer (possibly overall online retailer) out there that I have used.
It is such a shame that it is Zavvi who took over all the steelbook exclusives from Play as there are other companies out there who I'm sure would be able to do a much better job.

 

[UpsetSmiley]

well that's twice now zavvi have completely refused to tell me what the print run of the Pinocchio steelbook is. So their allowed to call it a 'limited' release without revealing the print run. I guess they could be considering getting the print run increased. Apart from that I can't think of a reason that they wouldn't reveal it...

Thanks for the info. Glad I cancelled my pre-order now for it, as I'm sure with an unlimited print run I'll be able to get one of these off the bay for half the current price.

 

[hammerdave]

Had Robocop today in the new flimsy mailer, with the laughable sponge wrapping. Taking packaging tips from bad amazon sellers, Zavvi??

Edited to add: According to @zavvihelp the warehouse are 'improving' packaging. We'll see:

https://twitter.com/zavvihelp/status/476070814987452416

 

[nafosb]

Hmm, toilet paper? Maybe we should send them a few rolls so they could provide at least some basic protection to the steels they are shipping. Anything is better than nothing.

Precisely. And it would be in keeping with the theme of their sh**ty packaging.
And, of course, also because whoever made the final decision to package the steels
in this way has sh*t for brains.

 

[RAGEatGAME]

I just sent the message below to Zavvi's customer service, though I'm sure it won't change anything for the better. Perhaps if more people speak up?

Hello,I have ordered (& have lots of PRE-ORDERS) with your website for Steelbook Blu-rays to be shipped to the United States. Unfortunately, someone in your company has made the horrible decision to stop using the box mailers with thin padding & instead use a even WORSE Cardboard mailer envelope with absolutely NO PADDING whatsoever! I can honestly say I am hugely disappointed by the cost cutting measures your company has imposed on myself as the consumer. I understand you have made this decision to maximize your profits, but you will cause more issues & more damaged items to your customers. I am pleading with you to fix this, otherwise I will cancel my orders & cease all business with Zavvi.

 

[UpsetSmiley]

Harry Brown should be an upcoming release if Lionsgate come back into the picture that is.

 

[lights]

Well I thought there would be some sort of packaging update from hdn, seen as though many get inside information. It really does make you think twice about getting their limited exclusives, if there is a chance you will get a damaged one, then not been able to get a replacement because it is sold out. Yes you can keep a damaged steel, with the measly 10% discount, but you shouldnt have to do that.

 

[Baltic]

Seems zavvi.com and zavvi.es are down, only zavvi.nl is alive.

 

[hellboydce1]

new packaging from Zavvi....ordered Lebowski and King Kong from them and it was delivered by yodel in this box....



a one off? or are we getting better packaging?

 

[ben6212]

Jesus i hope not. People say zavvi are a bad company.. man yodel is a new level of bad company

 

[Pushing Tin]

new packaging from Zavvi....ordered Lebowski and King Kong from them and it was delivered by yodel in this box....



a one off? or are we getting better packaging?

Are they now running out of mailers too?

If items are shipped together they can forget about ordering from Germany. 25 € is the toll-free limit for items shipped from Guernsey. Surprise surprise, that's the equivalent of about 19,99 GBP, the price of most of the Zavvi exclusive steels and the reason they are shipped individually no matter how many you order. "Honi soit qui mal y pense"

 

[Flash]

Anyone else noticed that a bunch of the 'imports' section has dissapeared?

 

[bigdavehopes]

Well i think that zavvi either need some new customer service reps or should get out of the steelbook game as they obviously don't understand the customers who buy them.

Here's the reply I got from trying to find out the Pinocchio steelbook print run and asking them if they are planning to increase the print run seeing as they cannot tell me the print run.

Hello David,

Thank you for getting in touch about our Steelbooks.

It is company policy not reveal the print run of products so that customers do not purchase in bulk for the purpose of resale, as stated in section 9 of our terms and condition:

http://www.zavvi.com/terms-and-conditions.info

We are a consumer website, not a wholesaler, so the information would be irrelevant to those wishing to purchase the item for personal use.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Dorian

Zavvi.com
Customer Service Team

For me this is a real shame as i do like alot of the products they put out but they have soooo many problems...

 

[MacLeod]

There are probably tthree main types of customers who buy Steelbooks

1.>Those that collect them and leave them unopened
2.>Those that buy them beacuse they prefer the look who open them to watch the film
3.>Those that buy them to resell them.

You could say Zavvi want to get rid the of the third one, so the first two can buy them at reasonable prices.

 

[UpsetSmiley]

There are probably tthree main types of customers who buy Steelbooks

1.>Those that collect them and leave them unopened
2.>Those that buy them beacuse they prefer the look who open them to watch the film
3.>Those that buy them to resell them.

You could say Zavvi want to get rid the of the third one, so the first two can buy them at reasonable prices.

Ironically, only one of Zavvi's exclusives as of recent times has gone for double the retail price, 'Frozen'. All scalper copies excluding that title go for cheap. Beetlejuice went for just over £10, delivery inclusive, the other day.

 

[MacLeod]

Yes but isn't that the gamble scalpers take? And yes whilst I think some steelbooks might be a touch expensive. I don't feel sorry for the scalpers who take a loss.

 

[bigrob]

Well i think that zavvi either need some new customer service reps or should get out of the steelbook game as they obviously don't understand the customers who buy them.

Here's the reply I got from trying to find out the Pinocchio steelbook print run and asking them if they are planning to increase the print run seeing as they cannot tell me the print run.

Hello David,

Thank you for getting in touch about our Steelbooks.

It is company policy not reveal the print run of products so that customers do not purchase in bulk for the purpose of resale, as stated in section 9 of our terms and condition:

http://www.zavvi.com/terms-and-conditions.info

We are a consumer website, not a wholesaler, so the information would be irrelevant to those wishing to purchase the item for personal use.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Dorian

Zavvi.com
Customer Service Team

For me this is a real shame as i do like alot of the products they put out but they have soooo many problems...

In all honesty though, I wouldn't expect an e-tailer to reveal info like this to the normal customer.

You'd be better off asking the main man Wreck

 

[Pushing Tin]

Why should Zavvi or any other shop really bother who buys their products? It's a business not the salvation army! The only thing they care about is the profit they make by the end of the year. What differnce does it make whether they get the money from scalpers or normal collectors? That's an SEP (Somebody Else's Problem).

 

[MacLeod]

But it's not an uncommon practice (at least in th UK) for a limit per customer to be applied. i.e 3 per customer. But that generally only applies to items that are limited in number.

 

[steellogic]

Zavvi Pricing Question

Why doesn't Zavvi deduct VAT from the product price like base.com and Amazon UK for international customers?