Wonder what will happen to purehmv points. Had more than 50£ worth of points saved up
I completely agree with your first statement but the problem with the second statement is that sometimes, we just want to browse the entire store and find things on our own. We dont want to be bothered with greetings and "how can I help you?" questions every time we visit. And if every employee goes around the store doing that (because realistically they'd have to train every employee that way, not just one) and it can get annoying pretty fast. So that is something to be considered.If you are going to have a store and want it to survive in an environment that competes with online, you need to make the store an 'experience' that shoppers will want to choose over online. I don't think I have ever received customer service in HMV, ever. Ie they don't ask you if you need any help, don't greet you, don't thank you when you leave ha they just talk when you get to the till.
I completely agree with your first statement but the problem with the second statement is that sometimes, we just want to browse the entire store and find things on our own. We dont want to be bothered with greetings and "how can I help you?" questions every time we visit. And if every employee goes around the store doing that (because realistically they'd have to train every employee that way, not just one) and it can get annoying pretty fast. So that is something to be considered.
When we had HMV here, I've visited many of them and I've had different experience based on the location I visited. Some were very friendly and offer you help, and some staff will not even bother to walk around the store. So there is that...
Title changed back to HMV exclusive?
I completely agree with your first statement but the problem with the second statement is that sometimes, we just want to browse the entire store and find things on our own. We dont want to be bothered with greetings and "how can I help you?" questions every time we visit. And if every employee goes around the store doing that (because realistically they'd have to train every employee that way, not just one) and it can get annoying pretty fast. So that is something to be considered.
When we had HMV here, I've visited many of them and I've had different experience based on the location I visited. Some were very friendly and offer you help, and some staff will not even bother to walk around the store. So there is that...
Not the last time I tried, they wouldn't! Even when I showed them the email advising me that I could. Was about 18 months ago, I think.Other bonus was you can take online orders in store for a replacement
Not the last time I tried, they wouldn't! Even when I showed them the email advising me that I could. Was about 18 months ago, I think.
Oh shiz. That’s odd. They are supposed to
You went through some bad customer service huh?I for one would much rather be left alone. If I require assistance I will ask for it. I hate the whole Dixon’s/Curry/ Carphone Warehouse thing where they pounce on you the moment you walk through the door. Greasy little f-whits with too much pomade in their hair, overly tight suits and winklepicker shoes. The moment you have a problem or refund, that’s another matter. They cannot get away from you fast enough. It’s like you trod in dog sh1t or something. Obviously paid on commission.
Of course, agreed. Like I said above, they should spend some time to think about the customer service and find some middle ground. We just dont want either of the extremes.I definitely agree that pushy sales advisers have the affect of making want to flee a store as fast as possible... I'm just saying for a struggling company, you would think they would be more proactive with customer service... Helping the customers they do get in the store to make a purchase.
I think customer service is good when you actually want and need it, the interaction is genuine and its helpful. Bad customer service is when you can tell its just something they are obligated to do or not really helpful.