Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[smoth]

Previous Zavvi orders had arrived in pretty thin bubble wrap packages (thankfully no damage) but this is a massive improvement. Managed to open it along one side so can definately be used again if your not too ham fisted trying to get to your steels

 

[Flip]

My order at zavvi just got dispatched.

The Tracking number is 06XXXX does anybody know where I can track it?

i think they use dpd for tracked orders

http://www.dpd.co.uk

 

[moz147]

My order at zavvi just got dispatched.

The Tracking number is 06XXXX does anybody know where I can track it?

dont think anybody managed to but mine just turned up safe and sound

 

[Traze]

i think they use dpd for tracked orders

http://www.dpd.co.uk

Parcel Number can not be less than 9 characters.

so its not DPD

 

[hatredhorror]

same happened to me.. 6 digit tracking number sent via mail, but no tracking button on the website and no clues where/how to track.. however it was for international standard delivery so i dont rly expect them to include tracking, but its still confusing

 

[Wootball]

Massive hats off to Zavvi on WFRR - brilliant packaging, fast delivery, flawless steelbooks. Outstanding, thank you!

 

[riddlesNrhymes]

I haven't even had a dispatch email yet

And quick question to anyone who can help, how do I use my zavvi reward points? It's probably quite simple, but then again so am I

 

[Parkman]

Mine was the same today and its not international. Im based in UK. I get an email from Zavvi and says to track your item click here. But it is not a link and it doesnt work. Big lol.

 

[hatredhorror]

I haven't even had a dispatch email yet

And quick question to anyone who can help, how do I use my zavvi reward points? It's probably quite simple, but then again so am I

go to your shopping basket, then:

Spoiler

 

[gitsurfer]

The packaging is a great improvement but I've seen a number of posts from people with spine slashes (one of my two copies has this). Surely this must be a cheap fix as all it takes is an extra piece of card on the top and bottom of the boxes they arrive in at the warehouse. Book suppliers do it so why can't the same be true for steelbooks?

 

[peajay]

I just ordered the Con Air steelbook for €11.85 off Zavvi at 12 today and then got a dispatch Email at 5! It usually takes over a week for me to get anything off them. Has anyone outside UK got anything off them recently? Was it any faster? Oh and I also got the non clickable tracking link.

 

[surfury]

The packaging is a great improvement but I've seen a number of posts from people with spine slashes (one of my two copies has this). Surely this must be a cheap fix as all it takes is an extra piece of card on the top and bottom of the boxes they arrive in at the warehouse. Book suppliers do it so why can't the same be true for steelbooks?

My spine slash is UNDER the shrink so I think that the problem is further up the chain.

 

[snooloui]

Loving the new packaging, not quite as good as Play.com's, but not far off. I'm glad they delivered when it mattered, hopefully this is a start of better things for Zavvi just as it was for Play.com (at least in terms of Steelbooks, not profits).

Anyhow, maybe some would like to reconsider their vote in this thread:

Should Zavvi release all the James Bond films in Steelbook?

 

[ninth]

I asked Zavvi why customers outside of the EU were charged VAT and didn't hear anything back for about a month.
They finally replied to me today

Hi *****,

Thank you for contacting us regarding your VAT charges.

VAT is chargeable at the point of sale on all goods and services within the European Union and therefore we must charge all customers regardless of their country of residence. We are obliged to collect tax on behalf of the United Kingdom tax authorities as part of the goods we offer.

If you feel that you should not be paying VAT for any goods, you will need to request a reclaim of the VAT from your local tax authority. Should you require any further information we recommend contacting HMRC's National Advice Service on 0845 010 9000. Lines are open 8am to 8pm Monday to Friday.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of the team will be happy to help.

Kind regards,
***

Zavvi.com Customer Service Team


If you have any further questions, please login to Your Account where you will be able to request more information.

We try to make contacting us as easy and convenient as possible and want to answer all your questions fully. Our Frequently Asked Questions may be able to provide you with the answer you are looking for.

To respond to this thread, please log into your online account and reply through the message centre.

Many Thanks,
*** ***

zavvi Team

Base and Amazon automatically deducts VAT at checkout....weird that Zavvi doesn't do the same

 

[snooloui]

Base and Amazon automatically deducts VAT at checkout....weird that Zavvi doesn't do the same

It's not that weird. Zavvi's headquarters are in London whereas Base are registered in the Channel Islands and Amazon.co.uk are registered in Luxembourg, both places where VAT is not applicable

 

[ninth]

It's not that weird. Zavvi's headquarters are in London whereas Base are registered in the Channel Islands and Amazon.co.uk are registered in Luxembourg, both places where VAT is not applicable

if it's not applicable why do they charge customers in the EU VAT?

 

[SimonLDT]

My spine slash is UNDER the shrink so I think that the problem is further up the chain.

So is mine. I have said this a few times before already but steelbooks are mostly getting slashed before the retailers get a hold of them. The majority of slashes I have are under the shrink only.

 

[gitsurfer]

My spine slash is UNDER the shrink so I think that the problem is further up the chain.

Mine too. Appears to be a problem at Scanavo rather than Zavvi. Utterly idiotic that this happens so regularly.

 

[surfury]

if it's not applicable why do they charge customers in the EU VAT?

Try this extract

VAT on sales to someone who isn't VAT registered in another EU country

What counts as a sale to another EU country?

If you supply goods to a customer in another EU country who isn't registered for VAT in that country, and you are responsible for delivery - that is, they don't collect them - then this is called a 'distance sale'. The most common examples are mail order or internet sales to private individuals in another EU country.

However, if you transfer your own goods to another EU country - whether to another part of your organisation, or simply to put in storage - this is treated as if you had made a supply in this country and an acquisition in the destination country. You may therefore have to account for UK VAT unless you are also registered for VAT in the EU country to which they are sent - in which case they can be zero-rated assuming all the usual conditions are met. You may also have to account for acquisition VAT in that country, and so have to be registered there.

From this web page. May be of use might not be

Or just go here. Good luck

 

[Fork]

how is zavvi's customer service? will they pay for return postage for a damaged steel? talking about international (non-eu) orders

thank you