@Noodles, I have to admit, you were very constrained expressing your frustration, to the point of admiration!
I think I would had been used stronger words to describe their so called “customers support” that only know to copy paste some default/already-written text to anything you’ll say, ignoring almost entirely the fact that we just said EXACTLY THE SAME THING and furthermore the reason that made us write to them IS EXACTLY what they say is “helpful”.
For example, my above “issue with payment” they didn’t had the decency to wait not even 24 hours for me to reach the bank and put some more money (which I did next morning), and never updated the status leaving it as “will be delivered on xx/yy” and when I’ve contacted them after about 3-4 days, they replied with the “standard text” that will be shortly dispatched and with me, and after two more days and several other go-forth messaging, they finally canceled the order; well, then I’ve told them
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... this “ugly-low-level” of a “work” was not done by your supplier, it was ALL JUST YOU ZAVVI, with all your “super nice” kind of caring for customers that place an order, and not even have the FAIRNESS and DECENCY to wait for FEW HOURS to fix a small “payment issue”.
Your MONEY FIRST centric behavior/culture I could see it first hand enough times and is shown in EVERYTHING YOU DO, including in hopelessly responses here on so called “customers support”,
"Marvelous" purchasing experience! Never happened on ANY other online-store!
Keep it up the "good work"!
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And then, today I’ve asked them why my preorder was not shipped as I’ve asked and paid for, with tracking, and they again responded with the “standard text” that “
the item will be with me shortly“, and just after insisting with
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Actually all you said here is not just not helpful,
but is also EXACTLY what I could see myself
on the Dispatch Confirmation e-mail and on
the web-account, and then told you
in the initial request here!
If you would want to be helpful,
you would find the reason for which
this was shipped out without tracking,
and ENSURE that the next ones
(I have SEVERAL preorders)
will go as requested, WITH tracking!
Please Zavvi Team at least TRY to be helpful
and TRY to find a solution BEFORE you reply
with pre-made response phrases;
doing so show you consider us as fools
and maybe stupids even (and that's
coming from a Romanian guy!!!!)!
In short, please ENSURE the remainder
of my preorders come WITH tracking
as I was asked on order and paying for!
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they said will refund the shipping cost...
Like THAT would make it OK, when I prefer to pay more to ensure that I got the items that become so fast “sold out” that they never make any replacement!!!
And yes, surely, happened several times to not get some SteelBooks from them, because their shipping label printed on the Steelbook was not containing an important part, the destination town, although was for sure entered by me at the address, and a T-shirt for example had the full address printed, correctly.
Therefore I would say that calling them “monkeys” and other names, is a direct and bad insult to the monkeys and to those names!
What I don’t really understand is WHY (oh, why) there’s nobody (or a group of several people) in the “more advanced and civilized world” (yes, I’m talking about all of you there in UK, Germany, France, etc.) that actually star doing something about this crappy “service” because I’m pretty sure there are several rules, regulations and laws that could help all of us!
Or are you afraid this will made some wrong/bad repercussions?
A common lawsuit could also prevent anything like this, including Zavvi to not sell SteelBooks anymore!
Or this thread is just for us complaining and venting frustration in vain?!?!
