Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[Gamesgaryjp]

'Perfect for the UK'....

Selfishly forgets there's life outside the UK. Doesn't give two ***** for anyone outside of there

Well im in the uk buying from a uk company....why should i give a ****?

Im just saying the packaging is perfect for uk to uk orders. If you live outside the uk then its a risk you have to take. The packaging is doing its job well.

---------- Post added at 08:47 PM ---------- Previous post was at 08:45 PM ----------

That last part...

And your comments in the little mermaid poll, hopefully confirm this was very tongue in cheek!

Im talking about the packaging....its doing the job perfectly. Zavvi are far from perfect

 

[SaberTooth]

of all the things to complain about re: zavvi's steels, "too much" embossing is not something i have a problem with at all. I love embossed steelbooks

I just wish they would also put heavy gloss on them too, cause imo the only thing better than a embossed steelbook, is a glossy embossed steelbook

 

[MacLeod]

Perhaps it's case of getting the balance right between gloss and matte. Some artwork no doubt favours one over the other.

 

[Ricker]

I have now replied to Zavvi 4 different times, asking them to actually read my complaint. None of their 4 replies has anything to do with my questions. Now they tell me I paid with paypal so they can not cancel it. I never used Paypal for Zavvi. What idiots. Maybe they should actually respond to my concerns instead of trying to figure out what auto response best fits my email.

 

[Jensen]

of all the things to complain about re: zavvi's steels, "too much" embossing is not something i have a problem with at all. I love embossed steelbooks

How about sucky embossing then?

 

[kron]

of all the things to complain about re: zavvi's steels, "too much" embossing is not something i have a problem with at all. I love embossed steelbooks

I just wish they would also put heavy gloss on them too, cause imo the only thing better than a embossed steelbook, is a glossy embossed steelbook

Concur. Love embossed steelbooks too. I don't know why they don't do more glossy steels either. We got Town & Argo with emboss/deboss & high gloss. And it seems they can now even afford to off load them at £9.99!

 

[MacLeod]

Even at £9.99, I suspect that they'll be making a few quid profit.

 

[cooey]

I have now replied to Zavvi 4 different times, asking them to actually read my complaint. None of their 4 replies has anything to do with my questions. Now they tell me I paid with paypal so they can not cancel it. I never used Paypal for Zavvi. What idiots. Maybe they should actually respond to my concerns instead of trying to figure out what auto response best fits my email.

I get the exact same mate. If I haven't received a reply to my email by lunch time today, I'm going to call them and give them what for. I knew their CS was bad, but now they are taking the piss

 

[jonpeat]

Well that batch was a disaster from Zavvi. All 10 items sent on one day last week. Received 5 on Saturday (one damaged) and the other 5 have not arrived yet! Very strange as I normally get things on a Saturday if they are sent on a Wednesday. Getting very worried
Jon

 

[cooey]

Anyone got a telephone number or an email address for these please?

 

[yeslek]

unsurprisingly I don't believe there IS a phone number officially but here are some Hut Group numbers that 'may' help
- 08442 640702
- 01606 336169
- 08442 439088

 

[glennturner21]

just got a nice email from Zavvi to say as im such a vip have a 10% off code. but cannot use on pre orders

 

[kalel]

Got the same thing as well, its really dumb how you can't use it on a pre-order item.

 

[purplebook]

It doesnt work on items in stock for me either

 

[kron]

Requested cancellation of a couple of steelbooks from orders I had used a voucher on and received confirmation a couple days later.

The other steelbooks in the same order(s) remain with discount still applied. Pretty efficient to be honest

 

[Asopp]

If you have unused zavvi discount codes i would love to take one



Got one.

 

[GoDo]

My Zavvi Code if anyone wants it for 10% off

Your VIP Discount Code: 4511-7786-43C9

 

[MacLeod]

I got a VIP code as well, I blame all those Steel's.

 

[smileyx9]

My Code in case someone wants 15% off:

Discount Code: 4515-13C8-487E

 

[SaberTooth]

Those codes dont mean jack if zavvi remain hell bent on releasing crap steelbooks.