Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[howarmat]

dman i must have missed the "stopping" of the reward program emails as well I bet i had enough to get 2 steel for free atleast. What a crock of **** lol

 

[steel888]

Oh Zavvi... I had previously canceled my Aristocats steelbook order and re-ordered when a discount code later surfaced. Today, I see that both my good order AND canceled order were shipped. I went in to check the status of the canceled order and it's status still shows 'canceled', yet with today's dispatch date. How is that possible?

Yeah, great system.

Query sent to them, asking how it can be rectified...that's bs.

 

[garabe]

Lost over £1 of points then - so spend obviously over £100 and absolutely nobody looking out for their regular customers at Zavvi.

 

[lights]

Received a steel today with the dreaded spine slash! Not sure what to do.

 

[UpsetSmiley]

Received a steel today with the dreaded spine slash! Not sure what to do.

If you're in the UK or IRE, I would return it for a replacement. If not, then I'd ask for a partial refund and keep it, but that's just me.

I don't like running the risk of items getting lost in transit over seas is why

That said, I returned an item to Amazon France lately due to a spine slash, all depends how much it bothers you.

 

[daveh]

3 Disney steelbooks delivered this morning from zavvi, all in white boxes, finally!

 

[TheStixter]

3 Disney steelbooks delivered this morning from zavvi, all in white boxes, finally!

Really hope this is true and they've finally switched back! I'd say out of my last 20 steelbooks...half has had some kind of flaw due to packing, mostly minor dents, but it's frustrating. Never had any flaws when they had the white boxes!

Also frustrated that their ordering page doesn't allow you to change your shipping address!!! I'm moving in a week and have about 30+ steels on pre-order...I messaged them and they sent this back:
"I am really sorry, once an order is placed I am unable to amend it. I understand this is disappointing, but if you wish to cancel your order, you can make this request through your online account"

Soooo...I have to basically cancel all of my orders and reorder...most of which were pre-ordered with a discount or Zavvi points attached or are sold out...NOT HAPPY. What kind of outdated ordering system doesn't allow you to change basic information like the shipping address on orders that are outstanding? Get it together Zavvi! This paired with the packaging lately really makes me feel like giving up. I can't be the only one...

 

[Keli5]

Finally received my Hercules steelbook today, in a brown carbon envelope and one sheet of foam... got a few dents, scratched paint and the top of steelbook is a bit twisted: it's not straight. Can anyone tell me what's the most effective way to get a replacement (I live in EU)? Via message system of my account, or is there an e-mail to send my complaint to and get this settled ([email protected])?

 

[MrBMT]

Finally received my Hercules steelbook today, in a brown carbon envelope and one sheet of foam... got a few dents, scratched paint and the top of steelbook is a bit twisted: it's not straight. Can anyone tell me what's the most effective way to get a replacement (I live in EU)? Via message system of my account, or is there an e-mail to send my complaint to and get this settled ([email protected])?

Definitely via the message system when logged in to your account - apparently Zavvi don't bother replying to that email.

 

[robbiefett]

Really hope this is true and they've finally switched back! I'd say out of my last 20 steelbooks...half has had some kind of flaw due to packing, mostly minor dents, but it's frustrating. Never had any flaws when they had the white boxes!

Also frustrated that their ordering page doesn't allow you to change your shipping address!!! I'm moving in a week and have about 30+ steels on pre-order...I messaged them and they sent this back:
"I am really sorry, once an order is placed I am unable to amend it. I understand this is disappointing, but if you wish to cancel your order, you can make this request through your online account"

Soooo...I have to basically cancel all of my orders and reorder...most of which were pre-ordered with a discount or Zavvi points attached or are sold out...NOT HAPPY. What kind of outdated ordering system doesn't allow you to change basic information like the shipping address on orders that are outstanding? Get it together Zavvi! This paired with the packaging lately really makes me feel like giving up. I can't be the only one...

My Aristrocats arrived safely in a white box this morning.

 

[dominic]

My debit card was cloned and I am being sent a new one.Should get it in a 2-3 days.I have all the Indiana Jones on pre order.

What will happen to my orders ,do they get canceled , do I enter my new card details when I get it ?

 

[digitalbabe]

My debit card was cloned and I am being sent a new one.Should get it in a 2-3 days.I have all the Indiana Jones on pre order.

What will happen to my orders ,do they get canceled , do I enter my new card details when I get it ?

@dominic, usually the day they try to charge your card and it doesn't work, you would be sent an e-mail to update your payment info. If you don't do so within xxxxtime frame, the order is cancelled.

 

[howiesteed]

Has anyone sent back the zavvi order in the same white box they came in when it's a spine slash

 

[psychoscot]

For those receiving the white box again, was there any padding in it?

 

[Ronnie3067]

For those receiving the white box again, was there any padding in it?

The (very) thin white foam was in mine.

 

[Kendo]

Can i ask a question?

I purchased a steelbook with 20% off another steel. The steelbook i bought already dispatched. Now i would like to cancel the pre-order, but i cant do it.

I heard many of you often buy and then cancel. Does anyone please tell me how to cancel or if i can cancel once a steelbook is dispatched.

Thank you

 

[UpsetSmiley]

Can i ask a question?

I purchased a steelbook with 20% off another steel. The steelbook i bought already dispatched. Now i would like to cancel the pre-order, but i cant do it.

I heard many of you often buy and then cancel. Does anyone please tell me how to cancel or if i can cancel once a steelbook is dispatched.

Thank you

They've changed how it all works, you'll have to contact Zavvi, find "Contact Us" either from their site or from Google search and there should be a "I want to cancel an order" option. Send the request email and they should get back to you soon.

 

[howiesteed]

When you pay via paypal does it come straight away off your pay pal or as usual is it charge on dispatch

 

[howiesteed]

Me again has anyone EVER received anything from zavvi where it's just the steel and never included a slip as I have bought something off the eBay and it was stated as like new out of shrink wrap and they state that they received it from zavvi like that

 

[ocielz]

Nope not me, all of the Zavvi releases came with Slip and shrink wrapped.