Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[apsmith21]

I had placed one order yesterday before I knew about the mystery code and it wouldn't let me cancel because it said it was in the "All Steelbooks Offer". (seems a bit wrong, to me).

I got this Zavvi SERVER error page when I tried to cancel myself.

I assumed, apparently very wrongly, that customer service would get my message before the order shipped and cancel it for me, as I had placed a second order with the mystery code.

Well, that was incorrect and this morning both orders shipped.

Of course, now I have a response form Zavvi that I can return the already shipped item at my own expense when it arrives.

Needless to say, I just cancelled the few orders I still had with them - Avengers, Elektra and another steelbook.

Totally done with them. I believe in second, and maybe even third chances, but when I paying a premium for an item, I don't want two of them.

 

[Ricker]

I had placed one order yesterday before I knew about the mystery code and it wouldn't let me cancel because it said it was in the "All Steelbooks Offer". (seems a bit wrong, to me).

I got this Zavvi SERVER error page when I tried to cancel myself.

View attachment 147866 I assumed, apparently very wrongly, that customer service would get my message before the order shipped and cancel it for me, as I had placed a second order with the mystery code.

Well, that was incorrect and this morning both orders shipped.

Of course, now I have a response form Zavvi that I can return the already shipped item at my own expense when it arrives.

Needless to say, I just cancelled the few orders I still had with them - Avengers, Elektra and another steelbook.

Totally done with them. I believe in second, and maybe even third chances, but when I paying a premium for an item, I don't want two of them.

yeah you got the standard button reply. there customer service is the worst. Glad I was able to cancel a few steels, because Germany was getting the same ones. Hope this happens with all my Zavvi pre-orders

 

[lights]

@lights, any luck with your code?? I too am having a bit of trouble....

It worked eventually but was only 5%

 

[UpsetSmiley]

I had placed one order yesterday before I knew about the mystery code and it wouldn't let me cancel because it said it was in the "All Steelbooks Offer". (seems a bit wrong, to me).

I got this Zavvi SERVER error page when I tried to cancel myself.

View attachment 147866 I assumed, apparently very wrongly, that customer service would get my message before the order shipped and cancel it for me, as I had placed a second order with the mystery code.

Well, that was incorrect and this morning both orders shipped.

Of course, now I have a response form Zavvi that I can return the already shipped item at my own expense when it arrives.

Needless to say, I just cancelled the few orders I still had with them - Avengers, Elektra and another steelbook.

Totally done with them. I believe in second, and maybe even third chances, but when I paying a premium for an item, I don't want two of them.

Sorry to read about this. This has happened to me before, ordering with a discount code requesting to cancel previous recent order. Failed cancellation message, shipment notice following day yadda yadda.

You could explain to them via their Twitter account (@ZavviHelp) and a customer service representative might hear you out and might be able to help you.

I don't blame you for cancelling your orders, it's a long shot but I'm hoping this might prompt a discussion at Zavvi headquarters.

 

[UpsetSmiley]

It worked eventually but was only 5%

There's some working 15% off codes in the discount code thread. I've found it works on selected titles only.

 

[leelee17]

When Zavvi started doing exclusive steelbooks, not long after we heard HMV had gone into administration and PLAY.COM were becoming part of RAKUTEN and wouldn't be doing exclusives any more I thought, great, ZAVVI are stepping up so there's light at the end of the tunnel.As a result, more of us have purchased from them more than we used to, resulting in a plethora of problems, from poor customer service, overpricing, shoddy packaging to delayed orders.
How many of us would buy from ZAVVI if they didn't do so many exclusives?

 

[Flash]

Zavvi have people over a barrel with these exclusives, I don't understand a company the size of amazon can't get exclusives, their customer service is amazing, if they got more, zavvi would go bust.

 

[leelee17]

Zavvi have people over a barrel with these exclusives, I don't understand a company the size of amazon can't get exclusives, their customer service is amazing, if they got more, zavvi would go bust.

Amen to that, brother!!!!

 

[justboy]

Zavvi have people over a barrel with these exclusives, I don't understand a company the size of amazon can't get exclusives, their customer service is amazing, if they got more, zavvi would go bust.

The way Zavvi promotes Steelbooks in their emails makes me think they rely a lot on that part of their business, so are keen to make sure they acquire exclusivity on as many titles as possible.

 

[Vaako]

How many of us would buy from ZAVVI if they didn't do so many exclusives?

i certainly wouldn't , the only steelbooks i order from them are steelbooks that aren't available anywhere else

 

[Hartigan]

When Zavvi started doing exclusive steelbooks, not long after we heard HMV had gone into administration and PLAY.COM were becoming part of RAKUTEN and wouldn't be doing exclusives any more I thought, great, ZAVVI are stepping up so there's light at the end of the tunnel.As a result, more of us have purchased from them more than we used to, resulting in a plethora of problems, from poor customer service, overpricing, shoddy packaging to delayed orders.
How many of us would buy from ZAVVI if they didn't do so many exclusives?

I only buy if they are 10 GBP (usually 6.99) or lower from Zavvi, in hopes they are taking a loss.

 

[Steelselecta]

Anybody notice that the ZAVVI Steelbook list doesn't show up when you click on it?

 

[Blu-devil]

With the rumours I have been hearing, I just hope that Zavvi don't go Tits Up before release date.

 

[Ronnie3067]

With the rumours I have been hearing, I just hope that Zavvi don't go Tits Up before release date.

What rumours mate?

 

[leelee17]

With the rumours I have been hearing, I just hope that Zavvi don't go Tits Up before release date.

Couldn't agree more........ Zavvi seem to be going through a very dark phase at the moment.
they certainly don't do themselves any favours!!!

 

[UpsetSmiley]

I wonder if marking items as sold out was a cry for help? I don't rate Zavvi very much, but I don't want them to fade into obscurity again.

 

[Mrhoyt]

Cant someone from Ninja try to find out why Zavvi isn't shipping anything any more ?

 

[Mr Y Fronts]

Cant someone from Ninja try to find out why Zavvi isn't shipping anything any more ?

Well, they've shipped out my '71 (studiocanal) and apparently Planet Hulk (lionsgate), so something is moving at least, hopefully the backlog will start ship out this week (provided everyone didn't cancel there orders, having got fed up with waiting).

No news on Horns, Mockingjay Pt1. or Paddington yet...

 

[gaeljet]

i was wondering, if you buy 4 steels and get the tracked shipping method for free(international shipping), is the package better/are the steels more protected? does it get generally delivered faster(as i would guess)?
thanks in advance!

 

[djjez83]

With the rumours I have been hearing, I just hope that Zavvi don't go Tits Up before release date.

please elaborate.......would like to know more