Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[TakingYoSteelz]

Yeah the Mega Monday's are hit and miss. Some titles do remain the same, but I have had some killer deals from them. Example: blu-ray box sets for a certain TV show I love. I had the first 3 seasons on DVD. One week Zavvi put each season in their Mega Monday on BLU-RAY for a tenner! Had to have!

 

[Parkman]

thx mate they need to try and improve that for sure, we shouldn't have to wait for up to 3 days for a answer.

Exactly that. Sometimes 3 days it too late for the questions you may be asking. I put a query into Zavvi couple weeks back, took 3 days to get back to me and when I did finally get a response it had nothing to do with the question I was asking, Brilliant !!!

The options on steels they are giving us at the mo is fantastic but this is all undone by extremely poor customer service.

In other words Zavvi are great until something goes wrong then its just hit and hope.

 

[Scarface]

just received my reply from zavvi which took roughly 24 hours which is gd so hopefully they are improving that side of things.

---------- Post added at 06:04 PM ---------- Previous post was at 05:58 PM ----------

Exactly that. Sometimes 3 days it too late for the questions you may be asking. I put a query into Zavvi couple weeks back, took 3 days to get back to me and when I did finally get a response it had nothing to do with the question I was asking, Brilliant !!!

The options on steels they are giving us at the mo is fantastic but this is all undone by extremely poor customer service.

In other words Zavvi are great until something goes wrong then its just hit and hope.

yeah that sux, but it seems lately its been a bit better so hopefully that can continue

 

[bd251]

I just pre-ordered Nemo and Aladdin and it wouldn't let me pay by paypal at checkout. Any ideas?

 

[adrenaline78]

good god with all the Zavvi releases.. They sure jumped into this with both feet didn't they! Pretty awesome!

 

[frankfish44]

I just pre-ordered Nemo and Aladdin and it wouldn't let me pay by paypal at checkout. Any ideas?

I think they have on going issues with US PayPal

 

[blumaster]

does zavvi charge non-eu customers VAT? If so, has anyone asked for a refund?

 

[TakingYoSteelz]

Made another stupid error and ended up ordering 2 of an in-stock title, both automatically went to "awaiting stock pick" due to being in stock and readily available. DM'd them on twitter, was told I couldn't cancel any of them, sent a message via message centre and got a reply overnight saying they had contacted warehouse to cancel one for me. Second time this has happened, due to my own stupid mistake so I didn't deserve it either time.

 

[Carlos]

Second time this has happened, due to my own stupid mistake so I did deserve it this time.

Fixed that for you

 

[Steeljunkie]

does zavvi charge non-eu customers VAT? If so, has anyone asked for a refund?

I just recieved 1 of my Zavvi steels today, It states Value 9.99 GBP + 0.00 PP VAT 0.00

Zavvi said both my steels shipped at the same time but I only recieved 1 today... But it was in a box with foam liner and in perfect condition!

 

[jayhsong]

does zavvi charge non-eu customers VAT?

Yes.

If so, has anyone asked for a refund?

I have. Below is the reply that I received from zavvi. The bottom line is they don't refund VAT or deduct it from the product price.

VAT is chargeable at the point of sale on all goods and services within the European Union and therefore we must charge all customers regardless of their country of residence. We are obliged to collect tax on behalf of the United Kingdom tax authorities as part of the goods we offer.

 

[Steve-O]

Today I placed a testing order at Zavvi. I'm excited to see how their packaging and shipping speed will be.

 

[justboy]

Recieved an email from zavvi with a discount code, but it sneakliy states in the t&c's that it is not valid for steelbooks.
I hope this is just a one off thing, most of my orders from them have had a code used!

 

[Lutzo]

Today I placed a testing order at Zavvi. I'm excited to see how their packaging and shipping speed will be.

I'm in Germany as well and ordered RoboCop on April 1st and haven't received it yet...

 

[snooloui]

Recieved an email from zavvi with a discount code, but it sneakliy states in the t&c's that it is not valid for steelbooks.
I hope this is just a one off thing, most of my orders from them have had a code used!

Recieved the same email and have just gone back and read it due to your post. It's very sneaky, clearly they are fed up of everyone pre-ordering Steelbooks for a fraction of the intended price

 

[TakingYoSteelz]

Fixed that for you

I didn't deserve the favour. What I said was right

 

[Carlos]

Recieved an email from zavvi with a discount code, but it sneakliy states in the t&c's that it is not valid for steelbooks.
I hope this is just a one off thing, most of my orders from them have had a code used!

Recieved the same email and have just gone back and read it due to your post. It's very sneaky, clearly they are fed up of everyone pre-ordering Steelbooks for a fraction of the intended price

Yeah i got that as well, not valid on steelbooks or preorders

They need to be careful or i will buy my Steelbooks elsewhere* !







*not really

 

[apsmith21]

Recieved an email from zavvi with a discount code, but it sneakliy states in the t&c's that it is not valid for steelbooks.
I hope this is just a one off thing, most of my orders from them have had a code used!

Ah ha! I was just about to try and use mine and checked here to see if anyone had figured out why it didn't work.

Oh, well. Would have purchased a couple of titles I didn't have, if it was a nice discount.

 

[yeslek]

the £5 off £50 code worked fine for me a few days back (for Aladdin SB's)

 

[Ampdewd]

I'd have gotten a couple too, I had 16%.