Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[elverange]

Contact them before it is dispatched and explain that it has arrived?

I already did that, but I mean if it is dispatched before they read my message ...

EDIT : "Your order from zavvi has been dispatched and will be with you shortly!"

As I feared, they dispatched the replacement before reading my message

 

[Pavel696]

Got my first order ever from Zavvi today. Was in the new packaging but the box got hit bad in one corner and of course the spine of the steel is destroyed. Makes me nervous since I've got two more steels on the way from them.

How is the return process with them? I really don't want to go through the hassle of having to return this steel to get another one.

So they offered a 4 refund. What kind of crap is that? If I want a full refund I have to ship it back to them at my own cost? I've got two more steels on the way from them, praying those arrive mint since they clearly won't do anything to replace them if they don't.

 

[glennturner21]

Anyone ordered from zavvi outlet on play? They have a few steels on there that are £3 cheaper than on there own site .

 

[ac4155]

Anyone ordered from zavvi outlet on play? They have a few steels on there that are £3 cheaper than on there own site .

I've order from them a few times and never had a problem with them. You can't really tell any difference between the two.

 

[TakingYoSteelz]

I already did that, but I mean if it is dispatched before they read my message ...

EDIT : "Your order from zavvi has been dispatched and will be with you shortly!"

As I feared, they dispatched the replacement before reading my message

Keep it and don't say anything, or contact them and return the spare. Depends on your morals

 

[Thelite13]

Really like new packaging

 

[Detronpower]

Really like new packaging

Yeah it's really good, my dog decided to chew on the box containing my new purchase and didn't affect the steelbook at all! .......

Lucky for the dog!

 

[riddlesNrhymes]

Zavvi code: APRZ5

£5 off when u spend £50. I haven't tested it, so I'm not sure if it works with pre orders or not

 

[sunnyx]

The discount codes are a bit odd, sometimes they work on pre-orders, sometimes they don't.

 

[jammyone]

The discount codes are a bit odd, sometimes they work on pre-orders, sometimes they don't.

It's even odder than that, sometimes they don't work on steelbooks (even ones that aren't pre-orders) and sometimes they'll work only on certain combinations of titles pre-order or not.

It's a bit trail and error to be honest.

 

[Higgser]

So after reading about then over subscribing to finding Nemo I go to my outstanding orders today and see it is nowhere to be found.

I checked my email and my junk and no sign of an email from them either

I pre ordered on the 17th of march and I find this sort of service frankly disgusting and I have said so in my emails I have now cancelled all pre orders and won't be using them anytime in the future unless I there is a valuable reason of why this has happened

 

[tonybsg]

So, considering zavvi's policies in damaged steels, do you think it's better to order from their ebay outlet (with paypal's safety etc)?

 

[wjasoncul]

FYI - I received a shipment today from Zavvi. Box was in perfect condition except for a little corner crush. Felt very light when I picked it up so I knew there no steelbook in there. The zipper was still in tact and all the edges didn't show any kind of tampering. I opened it up and all it had was the piece of foam for protection but no steelbook to protect. I have messaged Zavvi about it so we'll see what they do about it.

 

[Halimbo]

I've noticed for quite a few releases I won't be paid until the Friday before release. But I know that Zavvi charge before then these days. Does anyone know if Zavvi will wait until the payment goes through or if they just cancel your order?

 

[admiralakbar]

Another update...

^ Let us know, and thank you for your years of service to the Rebel Alliance.

Good news for you guys is that it looks like Zavvi have just screwed up my order, so hopefully your orders should be safe.

After getting nowhere with the web site customer service I contacted Zavvi via Facebook to see if I would get a better response...

Zavvi:
Hello Andy, thanks for the message. I am really sorry for the inconvenience. I will be more than happy to take a look into this for you. Please can you provide me with your order number? Many thanks, Jordan

Me:
Hi Jordan, my order number was XXXXXXXX. I am astounded that my order was cancelled, as I really want this steelbook, which is no longer available to order (assuming that it was very popular!).

Zavvi:
Hi Andy, sorry to hear the order was cancelled. I have just been taking a look into this for you and I cannot see why an advisor has cancelled the order without asking you first. This is really not acceptable. After taking a look into the item unfortunately it is no longer available. I will contact the buyers to see if we can source another copy for you. Many thanks, Jordan

Me:
Thank you. I know it's no longer available, but why can't my order just be re-instated? It's not as though someone else has bought it instead.

Zavvi:
Hi Andy, the item would have been allocated to another order. I completely understand how frustrating this must be. I have been in contact with the buyers and there is definitely no more stock in the warehouse. Many thanks, Jordan

Me:
How can it have been allocated to another order when it had only just been cancelled? It has not been on your web site, so no one could have placed an order for it! This is completely unacceptable.

Zavvi:
Hello Andy, I am really sorry about this. I will pass your order information over to our customer relations team. They will be in touch over the next 48 hours. If there is anything else I can help you with then please feel free to contact me. Many thanks, Jordan

Me:
Thanks Jordan, I look forward to speaking with your customer relations team.

And so the saga goes on... will Customer Relations be able to sort this mess out? I'm not going to hold my breath.

 

[Researcher]

^^^ Wasn't Jordan from the CS / CR team her/him self?

I feel for you mate, hope you are able to sort this out.

 

[admiralakbar]

^^^ Wasn't Jordan from the CS / CR team her/him self?

I feel for you mate, hope you are able to sort this out.

Thanks. I don't think Jordan was part of the Customer Relations team as he/she said that they would escalate it to them for me (I also sent an email to them incase this didn't happen!)

 

[Parkman]

It's typical, only big companies could get away with this type of fiasco. I like the way they say within 48 hours. Is 2 days really acceptable in this day and age? No and that's why they state it in hours and not days.

If something does go wrong then 2 days can be too late to sort anything.

 

[hayemaker]

Customer Relations is complaints and I'm guessing that they are forever having to deal with an ordering system that simply doesn't appear to be fit for purpose.

 

[lgans316]

How many copies did you order and did you violate the 5 per limit in the past?