Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[jackanape]

I ordered Aladdin, Close encounters and Taxi driver together and got £4.00 off £40.00 , since Aladdin has already arrived I today attempted to cancel Taxi Driver and Close encounters since I already have both of them ( taxi driver digibook ) and the 3 disc edition of close encounters but it states I can no longer cancel since Aladdin has already been sent out and was purchased as part of the offer.

I suppose this makes sense but I had no idea I was unable to cancel any of my orders once one of them had shipped. I've done the same thing with Kill Bill ( which has now shipped ) , reservoir dogs and the evil dead remake. I wont be able to cancel the last two now since Kill Bill has already arrived.

Although I have received money off of the orders that have arrived I think Zavvi should make more of a point of this, I'm now £30.00 out this month for two steelbooks I don't really even want. I guess it's my fault for not being more observant.

Actually you can still cancel them if you raise a Query. For whatever reason a lot of the Zavvi steelbooks are listed as part of Offers even when they really aren't - I think Zavvi list a lot of their exclusive steels as being on Offer for some reason. So even if you don't have a discount code they won't let you manually cancel them for some reason.

I had the same issue whereby I couldn't manually cancel items myself, but if you raise a query and ask them to cancel the items you don't want then that should be fine (at least it was for me).

Hope that helps.

 

[manonfire]

Actually you can still cancel them if you raise a Query. For whatever reason a lot of the Zavvi steelbooks are listed as part of Offers even when they really aren't - I think Zavvi list a lot of their exclusive steels as being on Offer for some reason. So even if you don't have a discount code they won't let you manually cancel them for some reason.

I had the same issue whereby I couldn't manually cancel items myself, but if you raise a query and ask them to cancel the items you don't want then that should be fine (at least it was for me).

Hope that helps.

I believe the issue is the fact that you used a discount code. For these when on pre order, the only option is to cancel the whole order because you received a discount by ordering together. That is the issues with your orders. You received a discount on the shipped items

Thanks for the help guys. I've have to give them a ring then.

 

[lgans316]

You can still contact Zavvi to cancel the order but it is up to them to honor it.

 

[gitsurfer]

You can indeed raise a query on the order via your account page to cancel items from an already part-fulfilled order. I did this recently and they responded pretty quickly. Only problem was that they only cancelled one of the two items I asked them to cancel so there was a bit of 'back-and-forth' to get it sorted out. Was much less difficult than I had expected, though.

 

[tristar6]

Still Missing one Aladdin SB. Someone still waiting for his order send @ 27.6???

 

[pokjak290]

About CANCELLATION order, must waiting COMFIRMATION from Zavvi? OR when we hit CANCEL status, it's direct CANCEL like Amazons site?

EDIT:Nevermind. just got CANCELLATION email.

 

[Slinchafi]

Still Missing one Aladdin SB. Someone still waiting for his order send @ 27.6???

I'm still waiting on one. All dispatched on 27.6.

 

[jimmyv]

Any new Zavvi codes valid?

 

[jackanape]

Any new Zavvi codes valid?

JULZ50 - £5 off a £50 spend.

Doesn't work with all pre-orders though (eg Iron Man 3, Team America, Thor, Captain America etc) but works with others.

 

[smileyx9]

Still Missing one Aladdin SB. Someone still waiting for his order send @ 27.6???

I'm still waiting on one. All dispatched on 27.6.

Me too-still waiting for one

 

[JakubAsgard]

Can someone tell me how it works with Zavvi and changing my card details? If I want to get a new card and change my card details on Zavvi, will it apply for pre orders too, or will I have to do it differently, to change billing details on pre orders? I don't want to lose them because of this... Thanks!

 

[ausnew]

I have been zavvied

Worst delivery I have had so far - It looks like it has been run over

Anyone want to guess what the steelbook looks like inside

 

[SBC28]

Makes me want to cancel my PO for The Rocketeer, after cancelling Jungle Book, The Little Mermaid and IM3. Seriously, such junky packaging, it's insulting.

I have been zavvied

Worst delivery I have had so far - It looks like it has been run over

Anyone want to guess what the steelbook looks like inside

Spoiler

 

[ZubS]

I'm still waiting on one. All dispatched on 27.6.

Me too, waiting on two shipped on 26/7

I have been zavvied

Worst delivery I have had so far - It looks like it has been run over

Anyone want to guess what the steelbook looks like inside

Spoiler

That is terrible! Worst I've seen! Cringed just looking at it Have you contacted zavvi about this?, they're packaging needs to go back on the drawing board, play had the best packaging hands down.

 

[SBC28]

You clearly haven't ordered from KimchiDVD or K2DVD before.

That is terrible! Worst I've seen! Cringed just looking at it Have you contacted zavvi about this?, they're packaging needs to go back on the drawing board, play had the best packaging hands down.

 

[rodtp]

I have been zavvied

Worst delivery I have had so far - It looks like it has been run over

Anyone want to guess what the steelbook looks like inside

Spoiler

You got zavvied indeed my friend, sorry to see that. Since they have changed their package for this cheap version of Play packaging I have received 3 damaged steelies, but I must say yours is scary! I have cancelled most of my pre-orders from Zavvi and frankly I'm didn't order the latest releases and I have no plans to do so.

BTW what's in the package? Aladdin?

 

[ausnew]

[/SPOILER]

You got zavvied indeed my friend, sorry to see that. Since they have changed their package for this cheap version of Play packaging I have received 3 damaged steelies, but I must say yours is scary! I have cancelled most of my pre-orders from Zavvi and frankly I'm didn't order the latest releases and I have no plans to do so.

BTW what's in the package? Aladdin?

Not in the best mood tonight, so I will open tomorrow. If it is Aladdin I will be completely pissed

 

[Lollard2002]

The packaging simply isn't up to scratch. You need packaging that absorbs impacts and bubblewrap is one of the best materials for that. I think Zavvi are going to be out of business with the returns at this rate.... Unless it's the Post Office Staff playing a new game. "Can we spot the steelbooks and play football with them during our lunch break"

 

[lgans316]

KimchiDVD's packaging is okay. The box used isn't that hard. 90% of the Kimichi boxes arrive damaged (my experience).

I prefer Play.com or Amazon's packaging.

 

[SBC28]

Right. In spite of boxes arriving damaged, the SBs never are (my experience) - which (as far as i know) is the whole point of a box, in the first place.

KimchiDVD's packaging is okay. The box used isn't that hard. 90% of the Kimichi boxes arrive damaged (my experience).

I prefer Play.com or Amazon's packaging.