Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[Steve-O]

As long as so many people keep on buying without critical thinking about Zavvi's business they won't change. So many people are crying on HDN that the prices are too high, the packaging is bad and the CS is ridiculous. But almost every Zavvi exclusive Steelbook is soldout in a short time.

Maybe there should be more people that say "Stop! Not with me" and delete their accounts. I did it myself recently and I am happy about it. I don't want to put anymore "work" in getting a Steelbook by writing mails and replacing damaged Steelbooks. I want to order it, pay for it and be happy with a non damaged Steelbook. Nothing more.

There are hundreds of other retailers that improved their packaging or had a good solution from the start and have customer service where the prople care about the issues.

 

[kaamelott]

As long as so many people keep on buying without critical thinking about Zavvi's business they won't change. So many people are crying on HDN that the prices are too high, the packaging is bad and the CS is ridiculous. But almost every Zavvi exclusive Steelbook is soldout in a short time.

Maybe there should be more people that say "Stop! Not with me" and delete their accounts. I did it myself recently and I am happy about it. I don't want to put anymore "work" in getting a Steelbook by writing mails and replacing damaged Steelbooks. I want to order it, pay for it and be happy with a non damaged Steelbook. Nothing more.

There are hundreds of other retailers that improved their packaging or had a good solution from the start and have customer service where the prople care about the issues.

These are the best words I've read in the last weeks.
Thank you so much

 

[PKAVFC]

These are the best words I've read in the last weeks.
Thank you so much

Fully agree,

IM3, then the RAMBO 2 and 3 to complete the set and I think that's it. It has been too much hard work these last few weeks!

 

[jesse liu]

I tried to cancel the order and to send a message to ZAVVI, but I don't get any response?
Is not a 9/9 Release Date?

 

[pokjak290]

I tried to cancel the order and to send a message to ZAVVI, but I don't get any response?
Is not a 9/9 Release Date?

Just cancel it on your order section. That it

 

[jesse liu]

I have been cancelled ... But still "Waiting Stock Pick"...??

 

[nekromantik]

Surprise surprise the replacement ED zavvi sent me on Thursday still not arrived.

 

[Whitenie]

THANK YOU ZAVVI....only one Steelbook got damaged

 

[PKAVFC]

The complaint finally got escalated to a customer service "executive"

Apologised, said I could keep the damaged steel and gave me £10 credit.

In the end, a good resolution, but it was a lot of hassle!

 

[Thelite13]

The complaint finally got escalated to a customer service "executive"

Apologised, said I could keep the damaged steel and gave me £10 credit.

In the end, a good resolution, but it was a lot of hassle!

Customer service executive huh. Must be a new position only for damaged steelbook issues


Sent from my iPhone using Tapatalk - now Free

 

[digitalbabe]

Hi everyone- thank you guys very much for your continued feedback (good and bad), pictures and comments in this thread. As promised, I have personally continued to share feedback periodically regarding these various customer service, logistics, spine slashes, and other issues, and we are assured that various Zavvi staff is looking at these aspects to continue to find ways to improve them.

They are regularly in touch with us and check in with our threads in the community and, as the a relatively 'new' Steelbook retailer, are aware that the fragility of these items, and collector mindset continues to raise some unique issues and challenges that need to be addressed in additional ways.

Everyone at HDN has collected limited editions themselves for years, and we've seen a number of retailers take extremely hard knocks over packaging, customer service and related issues-and, as mentioned many times, have ourselves received damaged limited editions, which cause us to be embroiled in-what can be-a very frustrating chain to get a replacement or refund.

We continue to summarize, highlight, and be vocal about the issues we are all expressing here, and encourage you to continue to let them know if you experience a specific order issue as well (we can't ourselves solve specific inquiries).

I personally hope things continue to improve-our best retailers have, over time made certain changes to elevate themselves to the top of our 'favorites' list when it comes to this whole process, and we hope Zavvi does the same.

Not many forums become involved in the 'nitty gritty' of a retailer's operation, but all of us at HDN have always firmly believed that listening to our community and trying to connect our retail friends to your constructive criticism, so they can consider changes, in the end, makes all parties much happier...and hopefully it also leads to the improvement of processes to prevent some of these issues in the future. As fellow collectors who also pay premium prices for these 'upgraded' type releases, all of us have experienced the aggravation of receiving a limited item or multiple items.

From experience we know that most of the 'stellar' retailers we now praise for their customer service and packaging were not always so stellar, and it's taken some time for retailers, logistics and other teams in this process to understand this 'collectors' subset of unique customers who have an extra emphasis on quality.

This ' Zavvi Retailer' thread will continue to remain open and over the last few weeks has been merged with the spine slash thread to consolidate feedback.

While we can't fix these issues merely by providing feedback, it sounds like they are aware, and giving thought to the process of bringing Steelbooks to you. While the 'negative' experiences usually make it to feedback areas more readily than positive ones, please continue to share all of your experiences here. Thanks all for your patience and consideration of each other in this thread, and for your time in continuing to share your thoughts here!

 

[Thelite13]

Thanks DB!

 

[mnementh]

Thanks

 

[Ali D]

I'm on my third replacement so far of the Jungle Book steelbook, all with spine slashes, how difficult is it for somebody to check the replacement hasn't got the same damage as the original before sending it, common sense surely.

All you get from customer service is delay tactics

 

[Kobi]

I'll be honest, even though almost all of my steels have had minimal packaging - all are perfect.

 

[runnersdialzero]

I ordered Argo and it was dispatched on September 3rd. I received it today. No way this made it from Europe to the middle of the United States in four day right?

It usually take 7-10 to receive something from them

 

[kalel]

I ordered The Town and Argo, so glad they arrived with no damage.

 

[Xavier]

any code floating around by chance?

 

[Ali D]

I'll be honest, even though almost all of my steels have had minimal packaging - all are perfect.

To be honest all mine have been fine so far apart from the jungle book fiasco, this title title should have been delayed or something, so the quality control could have been sorted out first.

 

[Steeler]

I'm starting to get fed up with those Zavvi 'sales' like mega monday, where most of the items listed are not even discounted.