Zavvi - Retailer chat [Europe]

​

**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[digitalbabe]

Evil, it's probably because some of the Steelbooks are 'Exclusives' only available at their site, or via a friend who can pick one up for you. Lets hope they change their packaging soon, or they'll have a bunch more angry customers, as Play once had before making changes....

 

[humperklonk]

play got there in the end and look how great they turned out to be...not good for the guys who have had damged stock delivered to them so far but there will be a light at the end of the tunnel.

 

[Drum18]

Just received this Con Air Steelbook from Zavvi today!! Just sent a message to customer service.

Spoiler

Ouch!!!

That's nasty!

 

[Wreck]

Man those Play steelbooks are becoming more rare day by day that zavvi sells! ;p

When the new packaging takes affect it'll be a huge party around here!

 

[RobPaul]

Ouch!!!

That's nasty!

Looks like someone stood on it...i've had a play item in a box stood on and it survived, the sooner zavvi get better packing the better.

 

[shevagol]

I received two copies of Black Hawk Down steel from zavvi in perfect condition, but yes, I think I should consider myself lucky seeing the protection provided by the package they used.

 

[SlyFondle]

Any update on when they will bring in the new packaging? Roger Rabbit is released in 3 weeks

 

[gitsurfer]

Any update on when they will bring in the new packaging? Roger Rabbit is released in 3 weeks

I just dropped in to ask the same thing. RR will be the first time I receive two copies of a steel for insurance. Will be feeling pretty glum if they both arrive mangled.

 

[surfury]

Really pi$$ed at Zavvi. Get an email out of the blue re Willow telling me that "We can confirm that the cancellation for the products listed below has been successful."
My immediate response to their CCS was:

Why has my order for Willow been cancelled? I have given no instruction for it to be cancelled. Can someone reply with an advice as to why it was cancelled by you, which is more likely. If that is the case then your email notification needs to be updated to reflect, ie "this item is no longer available" or similar. I will be posting a copy of this query in the HiDefNinja Retailers Form so that other collectors are aware.

If you want to portray yourselves as the place to come for Steelbooks, then you need to up your game very fast.

I'll let you know what happens. Not a happy bunny.

 

[denizen]

Yup! They sound as nice as the Hut.

 

[Wreck]

I was told today that they are still on pace for RR to have the new packaging.

 

[travid]

Lucky enough to receive my undamaged Looper from Zavvi today.

Came in a carboard slip with no protection whatsoever. As I said, very lucky!

 

[surfury]

Yup! They sound as nice as the Hut.

Well it IS just another part of The Hut group. Jabba the Hut !!

 

[deanoooo81]

i got same email why are zavvi so **** with everything they do????

 

[Grudge]

I've got 3 in the mail, which are my first steelbook orders from Zavvi. I've received steels before that have just been in jiffy bags, or those thin cardboard mailers that leave them totally exposed. Thus far I have been fortunate enough to receive undamaged copies on those occasions.

So I'm hoping that I get lucky again.

 

[Nyvo]

Their whole operation just seems so slow and incredibly frustrating. Generally, I'm lucky if I get replies to queries within 48 hours. I sent a damaged copy of Man on Fire back to them and it was received on the 18th of February. I just this morning received a dispatch notice for a replacement. The new copy isn't estimated to arrive until the 11th March. That's a 3 week turn around, providing it arrives on time, for replacing a damaged order, despite the item being listed as 'In Stock' on their website the whole time.

 

[cartman69]

are they really that bad for packaging or we talking about isolated incidents? i have a few steelbooks pre-ordered from them as they were a few quid cheaper than amazon. I'm now considering cancelling the pre-orders and going with amazon after reading this thread!!!!

 

[gitsurfer]

are they really that bad for packaging or we talking about isolated incidents? i have a few steelbooks pre-ordered from them as they were a few quid cheaper than amazon. I'm now considering cancelling the pre-orders and going with amazon after reading this thread!!!!

The packaging is very poor currently. Barely any protection plus unacceptable standards of customer service. I currently always go for another supplier over Zavvi for steelbooks whatever the price and am generally unlikely to place orders for amarays on principal.
However, they are apparently making improvements so we'll see what happens. I've pre-ordered some of their steelbook exclusives and am willing to give them a chance. We will find out how well they've done so far when Roger Rabbit ships in a couple of weeks!

 

[hatredhorror]

Has any1 ever ordered a box set from that site ?

i'm planning to buy the indiana jones collectors set, but im really not in the mood for endless trouble with customer services,paypal,etc.

is their packaging better for larger items ?

 

[jammyone]

Has any1 ever ordered a box set from that site ?

i'm planning to buy the indiana jones collectors set, but im really not in the mood for endless trouble with customer services,paypal,etc.

is their packaging better for larger items ?

No, it'll be a cardboard wrap-around mailer if you're lucky, a jiffy or cardboard envelope if you're not.