Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[lgans316]

They will take ages to respond. Even if they respond, the returns process is going to be painfully slow. I returned 2 damaged Steels to them on the 11th by tracked delivery (pre-paid postage). I am sure they were delivered but not signed-for by the person who received it. This means electronic proof of delivery is not available in Royal Mail website and the status is not updated. I already contacted them but in vain. My worst ever experience was a month and a half wait for a refund.

 

[AlexG]

And this is why I can't order from them. Finding Nemo would've been nice to have but I have no intention since they'll be shipped in those cardboard envelopes. When will they learn...

 

[themanfromunkle]

ordered Maltese Falcon-took 10 days to arrive-in a cardboard sleeve but no damage-ordered Looper steelbook-posted 4th Feb-nothing-ordered ParaNorman 3d on 6th Feb-arrived 16th Feb before Looper-had to send a disclaimer to Zaavi about the missing Looper stock-which was addressed to my work place so I could confirm it had arrived-still heard nothing. Zaavi-sort yourselves out please!!!

---------- Post added at 12:05 AM ---------- Previous post was at 12:02 AM ----------

have pre-booked WFRR, Star Trek & End of Watch-if this Looper issue doesn't sort itself out may cancel end of watch & order elsewhere-what's the point in calling yourself the new' Home of steelbooks' if your delivery and customer service is p**s poor?!?

 

[j4f]

When I see all the problems of reception with their packaging, I'm really worried about the steelbooks to come... Hope that the new packaging will arrive soon...

 

[ninth]

Thats paint ruboff is not from the packaging. I got 100% damage on my order this week. All my Goldeneye, Wolverine, and cant remember the last all had massive rubboff on the corners. They have yet to respond.

How does the paint rubboff on the corners happened then?
So that means they've been sending out damaged steelbooks.....

 

[lgans316]

Paint chips are not uncommon with Steelbooks. Not every Steelbook goes through a 360 degree scan prior to packaging. But it is still an imperfection that could be bothersome to some. For those who are not OCD, if a paint chip is on a Steelbook with black finish just fill it with a permanent black marker.

 

[blu-steel]

Zavvi can kiss my ass. They just cancelled all my pre-orders and there response was they did it because they don't want to risk damage anmd they will only sell in the U.K. now. No Roger Rabbit or Star Trek for me I guess. That pisses me off. They sent out crap steelbooks and this is how they repay someone.

I just cant believe this is how they conduct business. They cancelled every order. Time to rake them over the coals. Wreck!!!!!

 

[gusstam]

My preorders are still valid(Greece).Propably they will send only in Europe.

 

[lgans316]

This is atrocious. They can't do the same for UK buyers as it will only cause outrage and harm their business on a long term basis.

 

[Masterblaster]

Zavvi can kiss my ass. They just cancelled all my pre-orders and there response was they did it because they don't want to risk damage anmd they will only sell in the U.K. now. No Roger Rabbit or Star Trek for me I guess. That pisses me off. They sent out crap steelbooks and this is how they repay someone.

I just cant believe this is how they conduct business. They cancelled every order. Time to rake them over the coals. Wreck!!!!!

Wondering if they meant Europa or really just UK?

Take care
John

 

[gusstam]

Who knows.But my account and preorders are still intact...

 

[AlexG]

Zavvi can kiss my ass. They just cancelled all my pre-orders and there response was they did it because they don't want to risk damage anmd they will only sell in the U.K. now. No Roger Rabbit or Star Trek for me I guess. That pisses me off. They sent out crap steelbooks and this is how they repay someone.

I just cant believe this is how they conduct business. They cancelled every order. Time to rake them over the coals. Wreck!!!!!

Why i'm not suprised. They've probably received numerous complaints from customers overseas regarding shipping to a point where they simply had it. I even contacted a member in the UK to help me out on these and his response was don't even bother. I just dont get it...unless eveybody cancels there orders Zavvi will keep shipping in those cardboard envelopes. Improved shipping isn't gonna happen if they decide to neglect the US or anywhere else.

 

[earthscope]

I think we will just have to wait and see if they cancel other members orders in the US. That will be the confirmation that what happend to Chip is going to happen for all US orders.

Nothing would surprise me from Zavvi though.

 

[surfury]

As I have orders outstanding with Zavvi and am in the UK, the above will hopefully have no bearing on my orders. However I would draw overseas members' attention to Zavvi's Terms and Conditions especially 1,2 and 9, and also to their Delivery Options page.

Extract from T&C's

Spoiler

1. Agreement
By using the Website you agree to be bound by these Terms.
2. Amendments
We reserve the right to:
⦁ update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and
⦁ modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

9. Orders
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 5 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

 

[VRob98]

There's definitely a few people going to fall foul of this one, no matter where they're ordering from:

You are limited to a purchase of 5 items of any one product.

 

[earthscope]

I think one if the things that stands out in the terms & conditions as posted by Surfury is (The Products sold on the Website are not for re-sale or distribution) .
I think that Zavvi are aware that people are reselling their Steelbooks on eBay and are trying to limit this from happening by controlling the size of individual orders.

 

[Flip]

I think one if the things that stands out in the terms & conditions as posted by Surfury is (The Products sold on the Website are not for re-sale or distribution) .
I think that Zavvi are aware that people are reselling their Steelbooks on eBay and are trying to limit this from happening by controlling the size of individual orders.

which is a very good thing if true

 

[blu-steel]

I wish I would have known ealier. I would have bought 5 Roger Rabbit. Oh well. Amazon still the best run company in the world.

 

[Flip]

I wish I would have known ealier. I would have bought 5 Roger Rabbit. Oh well. Amazon still the best run company in the world.

didn't you get an order in for it

 

[poncholo]

Was browsing Zavvi, loaded my basket with some steels then decided to come here and take a look. I would've regretted purchasing from them if it wasn't for this thread.

It's truly sad that a lot members had to experience their crap but I'm also thankful for all the posts and comments.