Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[MrBMT]

No copies left , Hmmmmmm a bit strange that they have them right now on Amazon via Zavvi outlet despite in my chat transcript above they telling me they pulled them down.

http://www.amazon.co.uk/gp/product/B00KP94O9E/?tag=hidefnin-21

I ordered it on Monday via Zavvi Outlet in the hope of replacing my damaged copy from eBay and it was dispatched yesterday, so they're clearly lying when they say they have no stock.

Having seen your post I'm now really hoping I don't get a damaged customer return. If I do that's going straight back.

Just to follow up on this, I received my copy of V for Vendetta today minty mint. New & sealed, no damage (other than the "shrinking" on the corners that every copy apparently has).

 

[Zephyr]

So are they still sending steelbooks in cardboard envelopes? I want to order something, but I might just wait a little longer.

 

[waccy]

zavvi customer service or lack of it...

never had a problem with zavvi until now....

ordered f&f 6 with the art cards only a tenner so i thought why not

and what arrived? the standard version...

so i contacted them via the website(have tried ringing but just get a answering machine msg)

and what a NIGHTMARE!!! i have been past from one department to a over it takes them 3-4 days to reply its been well over a week now and im no further foward to either getting a replacment or refund

this has certainly made me think about using them again in the future regardless of there exclusives

zavvi customer service is a joke infact its stretching it abit even calling it a service

they clearly don't care about what quality of service they give to there customers and if this is the level of service you get they dont deserve any customers at all

Mark

 

[Ronnie3067]

So are they still sending steelbooks in cardboard envelopes? I want to order something, but I might just wait a little longer.

Yep, I got 'Seven Psychopaths' today in an A1 mailer with a bit of thin foam.

 

[MrBMT]

So are they still sending steelbooks in cardboard envelopes? I want to order something, but I might just wait a little longer.

Both of mine today from Zavvi came in cardboard envelopes, V for Vendetta had the thinnest layer of foam-y stuff around it you've ever seen.

Serenity came in a padded jiffybag which was inside the cardboard envelope (perhaps because it was a US Import and arrived in it?)

 

[HUBMUSWELL]

http://www.zavvi.com/home.dept

10% off with ENG @Kick Off 8pm BST, good till end of game...Reduces by 2% each goal scored

 

[HUBMUSWELL]

Zavvi Introduces...Steel Packs

http://www.zavvi.com/blu-ray/offers/steel-pack-blu-ray.list?

 

[hellboydce1]

What are steelpacks? And are they the same size as steelbooks?

 

[dfoles]

What are steelpacks? And are they the same size as steelbooks?

Looks like MetalPak/FuturePak, and it should be G2 sized. Probably.

 

[hellboydce1]

So all dimensions should be the same as a regular steelbook?

 

[steellogic]

http://www.zavvi.com/home.dept

10% off with ENG @Kick Off 8pm BST, good till end of game...Reduces by 2% each goal scored

Damn it! Missed out on that one.
I have a few steels I want to order. Hopefully another promo like this one pops up. I'll keep my eyes on this thread.

 

[TobGud]

What are steelpacks? And are they the same size as steelbooks?

most likely they´re saying SteelPacks to make em sound more attractive to the SteelBook collector.. most likely these are FuturePaks, which is just a revamped version of the MetalPak

So all dimensions should be the same as a regular steelbook?

yes... they should be the same more or less.. but they come with these dreadful hinges and thus with a not very attractive looking spine....
overall - IMHO of course - these feel and look cheap compared to SteelBooks
here´s an unboxing video of one of the UK FoxDirect exclusive FP´s (check from 6.30 for a detailed look at the hinges problems)

http://www.youtube.com/watch?v=oqOrwV_Sehc

 

[thewhiteknight]

Soooooo, does anyone know what the Steel Packs actually are? It's nice of Zavvi to introduce something new, but why is it they are so scarce on the details?

 

[BluSteel2012]

Are these exclusive to Zavvi?

It doesn't mention it so I assume they will be available elsewhere?

---------- Post added at 04:16 PM ---------- Previous post was at 04:15 PM ----------

Soooooo, does anyone know what the Steel Packs actually are? It's nice of Zavvi to introduce something new, but why is it they are so scarce on the details?

To me they look similar to the Dutch 'Metalpaks'.

 

[UpsetSmiley]

Are these exclusive to Zavvi?

It doesn't mention it so I assume they will be available elsewhere?

---------- Post added at 04:16 PM ---------- Previous post was at 04:15 PM ----------



To me they look similar to the Dutch 'Metalpaks'.

No idea why Zavvi are calling them 'Steel Packs', I assume they're the same as Future Paks, FoxDirect at Play.com was carrying them before with 'Rise of the Planet of the Apes' and 'Fight Club'. Assuming they are the same, by the mock-ups posted. They are rather nice actually. I don't think they're worth £19.99 though!

 

[wjasoncul]

Just wanted to post this new verbiage on the Order Cancellation page:

Spoiler

Right to Cancel
This right to cancel is in addition to our Returns Policy.

You have the right to cancel this contract within 14 days without giving reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option below or a letter sent by post). You may use the attached model cancellation form, but it is not obligatory. If you cancel by selecting the appropriate option below, we will communicate to you an acknowledgement of receipt of such cancellation by email.

You can cancel your order either in whole or in part by selecting the appropriate option below but please note that it may not always be possible to cancel all parts of your order prior to the order being despatched (due to the fact that the order may have already been despatched or may be in the process of being despatched). However, you may still cancel the contract in accordance with this right to cancel and our Returns Policy once the order has been despatched.

Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day we receive back from you any goods supplied; or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

Model Cancellation Form
To: The Hut.com Limited, Meridian House, Gadbrook Park, Rudheath, Cheshire, CW9 7RA.
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Date:

 

[BluSteel2012]

No idea why Zavvi are calling them 'Steel Packs', I assume they're the same as Future Paks, FoxDirect at Play.com was carrying them before with 'Rise of the Planet of the Apes' and 'Fight Club'. Assuming they are the same, by the mock-ups posted. They are rather nice actually. I don't think they're worth £19.99 though!

I agree, some of the artwork is amazing. It's a pity Fox couldn't carry the quality of that over to their Steelbooks.

 

[Travis Bickle]

Ordered the "Stoker" steelpack just hope Zavvi sort out the packaging as these won't survive cardboard mailers

 

[hoppusdelonge]

I had an item dispatched on 09/03 that went missing and I'm still waiting for a refund from them.

I had to jump through hoops to get a claim form from them which I emailed back to them about a month, but after getting my bank statement today I noticed that i still haven't got my money back.

This is the first time I've had a problem with them and I've got to agree with everyone, their customer service is absolutely horrendous. I've just sent this message to them, hopefully they'll do something this time.

Hi, I emailed you a copy of the claim form for this order around a month ago, but I still haven't received a refund.

This is absolutely ridiculous, you've now had my money for over 3 months and I think you owe me more than just a full refund.

I suggest that someone in your company looks at the retailer feedback on the steelbook forums at Hi Def Ninja. Your customer service is a joke. I also had a package go missing from Amazon a few months ago and my refund was processed within an hour of sending them an email.

I'll be putting a copy of this email on Hi Def Ninja.

Tom

 

[x3ntaur]

I ordered the Jungle Book and was meant to be (estimated) dispatched yesterday. However it hasn't moved from processing status still. I would assume I will be receiving an email to say it is not available now.