Zavvi - Retailer chat [Europe]

UpsetSmiley · Jun 16, 2014

I inspected my copy and to the left border I've noticed some lines, I don't know if it was me from holding it. Thought it was mint, I guess there's no such thing as a "mint steelbook" these days.

hansgruber · Jun 16, 2014

chipvideo said:
Mine all have tears on the bottom left corner because the packaging is so tight.

Those corner tears are about the only thing the "foam" inserts help to prevent. Otherwise they are worthless for protection.

blu-steel · Jun 16, 2014

hansgruber said:
Those corner tears are about the only thing the "foam" inserts help to prevent. Otherwise they are worthless for protection.

I got another steel the other day shipped inside the same cardboard envelope. I hate to say it, but I think this is the way going forward. They might as well cut prices on steels in half at the same time, because I am not interested in buying steels with poor packaging.

Pushing Tin · Jun 16, 2014

Ronnie3067 said:
Incredible, all the delivery issues then this!!

Most of my pre-orders are for August so I won't get any rewards from Zavvi, time to start sourcing SteelBooks from elsewhere whenever possible.

But you already got the reward points for your pre-orders regardless of the release date! They were added to your account upon checkout. You only won't be able to get new ones after the deadline. For my understanding only new purchases are affected and you'll keep whatever you have on your account.

Ronnie3067 · Jun 16, 2014

Pushing Tin said:
But you already got the reward points for your pre-orders regardless of the release date! They were added to your account upon checkout. You only won't be able to get new ones after the deadline. For my understanding only new purchases are affected and you'll keep whatever you have on your account.

My Rewardz History only show points from orders that have been posted, none of my pre-orders show there so I'm assuming you only get them once the order is completed i.e. dispatched.
From their site "These are the Rewardz points you have acquired from making and completing previous purchases on the website."

MrBMT · Jun 16, 2014

chipvideo said:
I got another steel the other day shipped inside the same cardboard envelope. I hate to say it, but I think this is the way going forward. They might as well cut prices on steels in half at the same time, because I am not interested in buying steels with poor packaging.

I had 4 steels today from Zavvi/The Hut, all came in cardboard envelopes similar to Amazon A1 mailers with a single piece of bubblewrap around them (didn't even go all the way round it) I was amazed to find all but one OCD mint even so.

My copy of V for Vendetta arrived dented, I've ordered another via Amazon from Zavvi Outlet and will simply return it if this one is too.

Kizza · Jun 16, 2014

Pushing Tin said:
But you already got the reward points for your pre-orders regardless of the release date! They were added to your account upon checkout. You only won't be able to get new ones after the deadline. For my understanding only new purchases are affected and you'll keep whatever you have on your account.

They dont mate. Only orders that have been shipped get added to reward points :thumbs:

augustus · Jun 16, 2014

Ronnie3067 said:
My Rewardz History only show points from orders that have been posted, none of my pre-orders show there so I'm assuming you only get them once the order is completed i.e. dispatched.
From their site "These are the Rewardz points you have acquired from making and completing previous purchases on the website."

This is indeed correct. However, when you place an order with them, you will be informed of how many points you will be awarded for that order. That information is also stated on the order confirmation e-mail they send you.

Obviously, those points aren't actually awarded until the order has been completed, otherwise people who had cancelled their orders would also benefit.

Interestingly, my most recent orders with them, which were placed after their announcement was made, still received confirmation e-mails stating the number of points which would be awarded, even though the titles will not be released until some time after the cut off date for awarding points.

The important question, therefore, is whether Zavvi will honour its commitment to award points on orders placed before the cut off date. There's certainly a moral obligation to do so. Whether that translates into a legal one, I don't know.

Flash · Jun 16, 2014

It's pretty shocking zavvi told so many people they had none and this is the second time it's come back for sale on the outlet.

Thelite13 · Jun 16, 2014

I don't think shocking is the right term. I would go with expected.

Ronnie3067 · Jun 16, 2014

Thelite13 said:
I don't think shocking is the right term. I would go with expected.

I agree entirely, I've been waiting for it since the last time. They really don't care about their customers in the slightest.

Flash · Jun 16, 2014

It's bad, I spoke to a customer service executive absolutely useless.

So many people who ordered it day one have to accept their pathetic partial refunds for damages steels and then they have more, is sad.

serjitank · Jun 16, 2014

are these crappy A1 things here to stay? Got Filth all ****ed up on the back.

steelbobawny · Jun 17, 2014

Any update on the packaging Zavvi are using for steelbooks?
Are HDN members still getting A1 Mailers for all orders?

Ronnie3067 · Jun 17, 2014

steelbobawny said:
Any update on the packaging Zavvi are using for steelbooks?
Are HDN members still getting A1 Mailers for all orders?

I got Berverly Hills Cop in a A1 mailer with bubble-wrap round the SteelBook.
https://www.hidefninja.com/forums/showpost.php?p=1071462&postcount=3503

kingkarl1967 · Jun 18, 2014

Well just look at this for a complete and utter fcuk up !!
Over my V for Vendetta damaged steelbook , below is a copy of my conversation with the chimps at Zavvi.

Me

Hello again
Will you please just stop this mucking around with packaging issues , I am extremely pissed off yet again to find my V for Vendetta steelbook with a dent in the front !!
Why the F**K did you use a ****** cardboard envelope to post these ?
Have you not learned a thing since we have spoke several times over this issue ?
Just look at my reports in this message from the beginning over damage !
Not at all happy so what are you going to do over this ?

June 3

zavvi.com
6/3, 11:41am

zavvi.com

Hello

I am sorry that this item has arrived with you damaged. We have been testing new improved packaging and the cardboard envelopes should not have been used, as this is the case we would ask that you provide images of the packaging and your order number and we will then be able to pass this feedback on, and take relevant action regarding your damaged item.

Kind regards,

Chris

Me

Chris just please call me , just about had enough with our discussions and false promises over damage ... nothing ever changes with Zavvi

June 4
zavvi.com
6/4, 2:01pm

zavvi.com

Hello

I am again truly sorry that this item has arrived with you damaged. If you can send these picture through to us we will then be able to make sure that we have the relevant information available when calling you, we will also be able to pass the information to our operations team, as our steelbooks should not be sent in this packaging and we will need to investigate how this has happened to prevent this from happening in future.

Kind regards,

Chris

Chris sorry to sound abrupt but are you taking the piss out of me saying steel books should not be sent in this card envelope packaging !
I have just received all my 3 toy story steel books this morning and again all 3 were in the same **** card envelopes !
I will be making a trip to your offices this week as I have completely had enough of the **** service with damage time after time.
It's becoming a lottery if you get a good damage free steel book and it's not good with the likes of V for Vendetta limited to just 2500 units.

June 5
zavvi.com
6/5, 11:02am

zavvi.com

Hi

Once again please accept our apologies.

We fully understand that you feel frustrated by the packaging we are offering, however I can full assure you that we are investigating this and making it better.

Can I please ask that when you received your Toy Story Steelbook, can you please advise if this had protective foam included?

Many thanks,
Jordan
6/5, 11:37am

Me

No all 4 steelbooks had no foam whatsoever and if it did it is as much use as wet toilet roll !
I will be calling over this week or next to speak with a manager as this as now being going on for over 18 months and all we keep hearing is we will investigate the issue ...... load of bollocks fella sorry.
Look at hidefninja forums here fella and read post 1194 onwards ..... DO SOMETHING THIS IS **** AND AS TO STOP ONCE AND FOR ALL !!!

https://www.hidefninja.com/forums/sho...=45890&page=67
V For Vendetta (Blu-ray SteelBook) (Zavvi Exclusive)[UK] - Page 67 - Hi-Def Ninja Forums
www.hidefninja.com
Page 67- V For Vendetta (Blu-ray SteelBook) (Zavvi Exclusive)[UK] Blu-ray SteelBook™
6/5, 2:05pm

Me

Will you please call me and explain the position and my refund.
If I have to drive over I will bring the damaged goods with me and also be claiming my travelling costs back.
Fed up with all this send pictures bollocks it's as if you don't believe people and basically calling me a liar.
There would be no need for all this hassle if you packaged properly , it's just total **** these excuses now as we have discussed these issues for well over a year now !

June 6
6/6, 10:25am

Me

Who is the top gaffer to see over this issue then when I call over shortly ?
I presume this is the correct address and where in Warrington is the distribution warehouse where the muppets pack the steelbooks ?

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, UK, CW9 7RA.

Nobody calling me then over the issue ?

June 6
zavvi.com
6/6, 7:49pm

zavvi.com

Hi

I am really sorry for taking so long to get back to you.

I have passed your comments on to my senior colleague to review and also the link to the forum, I have now added a credit of £5 to be added on to your online Zavvi.com account which you can use on a future order.

Many thanks,
Kieran

6/6, 7:54pm

Me

That's fine thanks Kieran I really hope that action is taken this time and I have no more of the ****** packaging on future orders.

June 7

zavvi.com
6/7, 3:08pm

zavvi.com
Hi

If you do have any issues with a future order, please get in touch and request to speak to myself.

Many thanks,
Kieran
6/7, 3:11pm

Me

I hope things are sorted now fella , no more brown card envelopes mate going forward !!
June 7

6/7, 8:47pm

Me

Hi Kieran
Just take a look at this thread mate and the comments on the way zavvi are treating customers.
It's does not make happy reading and I can see Zavvi losing loads of loyal customers including myself who spend hundreds of pounds with you on steelbooks.
Please make sure my next steelbooks that are sent are packed properly or the **** really will hit the fan so to speak mate.
Please can you call me after management have read these posts and advise if this activity will be continuing on future orders.

POST 3353 onwards on the last 2 pages 187 , 188.
https://www.hidefninja.com/forums/sho...22531&page=187

Zavvi - SteelBook Retailer Thread [Europe] - Page 187 - Hi-Def Ninja Forums
www.hidefninja.com
Page 187- Zavvi - SteelBook Retailer Thread [Europe] Steelbook™ Retailer Zone

June 8

zavvi.com
6/8, 1:36pm

zavvi.com

Hello

Thank you for your message.

Kieran is back in the office first thing in the morning so I will have him contact you on his return.

I am sorry for the inconvenience this has caused.

Thanks,
Chris

June 9
6/9, 1:48pm

Hi Chris
Any update mate from Kieran ?

June 10

zavvi.com
6/10, 9:59am

zavvi.com
Hi

I have attempted to call you and the line is busy, could you confirm a convenient time to call you later today.

Thanks,
Kieran

6/10, 10:39am

ME

Hi mate
After 2pm is fine mate , working till then cheers

June 10

6/10, 9:18pm

Me

Hi Kieran
Can you please explain to me why V for Vendetta steelbook was being sold on Amazon by Zavvi outlet ?
I asked about my replacement with you last week and was told you had no more copies yet Zavvi was listing these on Amazon !
Pissed off is an understatement and I await your response !

June 11

zavvi.com
6/11, 9:57am

zavvi.com
Hello

I am sorry for any frustration that has been caused. I can see that this has been removed from our Amazon outlet, and have asked that the team look into why this was listed when no stock was available. As Kieran had advised this item is out of stock and we are looking to source more from the studio, as this is the case I have now requested a replacement for your order, this means that if more stock is sourced your order will be replaced automatically, and there will be no chance of this item selling out before we are able to replace it for you.

Kindest regards,

Chris

6/11, 10:02am

Me

Thanks Chris , please make sure the packaging is improved before sending anymore of my steelbook orders as well.
As for vendetta it's unlikely they will print anymore both of us know this was a strict run of 2500 units !

Thursday
zavvi.com
6/12, 6:54pm

zavvi.com

Hi

I can assure you that are Warehouse team are working hard to get this packaging improved.

Thanks,
Jordan
6/12, 7:03pm

Me

Ok we will see then with my next order ..... Still waiting on a replacement V for vendetta or a refund.

.................................................. .................................................. ......

THIS MORNING

AFTER ALL THIS I GET YET ANOTHER ****** cardboard mailer containing a replacement V for Vendetta and upon opening the envelope I get a UNSEALED steelbook with dents and scratches !!!!

Off to Zavvi this week in person and it won't be a happy visit also going to trading standards this week with my facebook pm thread also.

And before anyone says I came across abusive yes I did as this as been going on for nearly 16 months with damaged steelbooks and all I keep getting is we will improve and investigate. :angry:

So I am expected to be ok with someone's damaged unsealed steelbook hey Zavvi !!

metalpaul1000 · Jun 18, 2014

The post made me laugh. Im in a battle at the moment over my cocoon steelbook. Massive 2 inch scratch and they are arguing about giving me a replacement. They want to give me a 15% refund. It isnt sold out so i do not see the problem.

My V for Vendetta never arrived so i missed out as there were no copies left.

kingkarl1967 · Jun 18, 2014

metalpaul1000 said:
The post made me laugh. Im in a battle at the moment over my cocoon steelbook. Massive 2 inch scratch and they are arguing about giving me a replacement. They want to give me a 15% refund. It isnt sold out so i do not see the problem.

My V for Vendetta never arrived so i missed out as there were no copies left.

No copies left , Hmmmmmm a bit strange that they have them right now on Amazon via Zavvi outlet despite in my chat transcript above they telling me they pulled them down.

http://www.amazon.co.uk/gp/product/B00KP94O9E/?tag=hidefnin-21

mnementh · Jun 18, 2014

Whilst I can understand people's frustrations, that is no excuse for being rude and abusive.

kingkarl1967 · Jun 18, 2014

mnementh said:
Whilst I can understand people's frustrations, that is no excuse for being rude and abusive.

Rude & Abusive !

I have put up with damage for 16 months and sent photo's after photo's to prove damage and basically been called a liar.
All you keep getting is we will improve the way we operate , I think you must have the patience of an angel if you would be calm after about 40 damaged products !

Sorry fella but enough is enough and even worse is they simply can't be replaced.

Zavvi are a company that does not care for any customer just profits and more profits.
NO CUSTOMER PHONE NUMBER and DISHONEST about their products and the REPLACEMENT service is an utter shambles

Zavvi - Retailer chat [Europe]

Attachments

UpsetSmiley

The Ninja with True Grit

hansgruber

blu-steel

Pushing Tin

Ronnie3067

MrBMT

Steelbook Collector

Kizza

augustus

Flash

Thelite13

Ronnie3067

Flash

serjitank

steelbobawny

Ronnie3067

kingkarl1967

Attachments

metalpaul1000

kingkarl1967

mnementh

Nutter Magnet

kingkarl1967

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