Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[eLviS1987]

Thx for the pic...

Only the ring is embossed, right?

 

[monere]

Thx for the pic...

Only the ring is embossed, right?

Yes only the ring is embossed.

I've uploaded a few more photos here for those interested, as I don't have enough posts for the lotr thread.

http://s30.postimg.org/u37hx0rip/7_L1_A0903.jpg
http://s30.postimg.org/9x3zy4vv5/7_L1_A0906.jpg
http://s13.postimg.org/wkw9nctif/7_L1_A0907.jpg
http://s13.postimg.org/ys53p0o6f/7_L1_A0911.jpg

 

[axldelarge]

Yes only the ring is embossed.

I've uploaded a few more photos here for those interested, as I don't have enough posts for the lotr thread.

http://s30.postimg.org/u37hx0rip/7_L1_A0903.jpg
http://s30.postimg.org/9x3zy4vv5/7_L1_A0906.jpg
http://s13.postimg.org/wkw9nctif/7_L1_A0907.jpg
http://s13.postimg.org/ys53p0o6f/7_L1_A0911.jpg

is that ring spot glossed or is it metal shine only?

 

[psychoscot]

Just got home to discover Zavvi posted the LOTR jumbo steel in a jiffy bag. Fortunately no problems with the steel, but surely there is a better solution to post this in than a jiffy bag. Especially as the steel book is so big!

Hence why I always order from Amazon if it is not a Zavvi exclusive. Never had a steel delivered in anything but a box from Amazon. Had a few steels in substandard packaging from Zavvi though.

 

[monere]

is that ring spot glossed or is it metal shine only?

Sorry but I am not 100% sure.

 

[axldelarge]

Sorry but I am not 100% sure.

Simply, does the ring catch fingerprints?

 

[monere]

Hence why I always order from Amazon if it is not a Zavvi exclusive. Never had a steel delivered in anything but a box from Amazon. Had a few steels in substandard packaging from Zavvi though.

Will definitely be ordering from Amazon too now unless a Zavvi exclusive. A much easier customer service experience too.

---------- Post added at 10:02 PM ---------- Previous post was at 09:56 PM ----------

Simply, does the ring catch fingerprints?

Haha, the ring doesn't seem to be catching any of my prints!

 

[SpecialKay]

Anyone else get a "Were you looking for this...?" email regarding Under the Skin? Got it last night... wonder why it says £19.99

Spoiler

 

[T800kaz]

Anyone else get a "Were you looking for this...?" email regarding Under the Skin? Got it last night... wonder why it says £19.99

Spoiler

I did but unfortunately when you click on buy it still is priced at £24.99.

 

[BluSteel2012]

I did but unfortunately when you click on buy it still is priced at £24.99.

WTF? That there alone must be breaking some kind of advertising law? Zavvi just get worse and worse!

 

[snooloui]

WTF? That there alone must be breaking some kind of advertising law? Zavvi just get worse and worse!

I don't think it does to be honest. If you walked into a HMV store and picked up a Steelbook priced at £19.99 and it scanned at £24.99, they would be under no obligation to sell it to you for the cheaper price. I think the same applies here. It is bad practice of course and should be frowned upon.

 

[paulboland]

I don't think it does to be honest. If you walked into a HMV store and picked up a Steelbook priced at £19.99 and it scanned at £24.99, they would be under no obligation to sell it to you for the cheaper price. I think the same applies here. It is bad practice of course and should be frowned upon.

This is different is been advertised at £19.99 sent as an advertisement
by email

When a product is advertised at a price you can demand it as advertised under sale of goods act

 

[Narg]

Madness I was hoping the price dropped like cliffhanger, would make sense to drop the price a bit

 

[snooloui]

This is different is been advertised at £19.99 sent as an advertisement
by email

Spoiler

View attachment 69417

When a product is advertised at a price you can demand it as advertised under sale of goods act

Can you quote the section of the Act that refers to this? My understanding is that as there has been no agreement or contract made, they are not required to honour any price.

 

[paulboland]

Can you quote the section of the Act that refers to this? My understanding is that as there has been no agreement or contract made, they are not required to honour any price.

Yes no contract of sale has happened until money has been exchanged

But it can be considered an offence to mislead the customer when you advertise a price as in send an invitation to purchase at that price

By sending a email with an offer to purchase a product at a advertised price your making an offer at that price

Hi Paul

Were you looking for these

Under The Skin - Zavvi Exclusive Limited Edition Steelbook (Ultra Limited Print Run)
£19.99
Buy Now

Misleading prices - what the law says

Spoiler

The Consumer Protection from Unfair Trading Regulations 2008 prohibits commercial practices that are unfair to you. If a trader misleads you or engages in an aggressive commercial practice and you make a decision to purchase goods or services which you would not otherwise have done, the trader may be in breach of the regulations. There are 31 specific commercial practices set out in the regulations which are banned outright.

The regulations deal with a range of practices which are considered unfair but there are specific requirements for pricing.

The following practices are considered unfair in all circumstances:
•Inviting you to purchase a product at a special offer price without making you aware that there is limited stock/availability and where the trader knew that demand for the product generated by advertising would outstrip supply (bait advertising)
•Inviting you to purchase a product at a special offer price but then refusing to show that product to you, refusing to take orders or deliver the product within a reasonable time or showing a defective sample of the product with the deliberate intention of promoting a different product (bait and switch)
•Falsely stating that the product will only be available for a limited time or that special terms for that product will only be available for a certain time with a view to persuading you to make an immediate decision about the purchase
•Describing a product as 'free' (or similar wording) if you have to pay something (other than unavoidable costs of carrying out the transaction and collection/delivery charges)

The regulations also state that traders must not mislead you by giving false information or leaving out information as to the price of a product or the way the price is calculated.

The definition of 'product' in the regulations covers any goods or service.

The Department for Business Innovation and Skills has produced guidance for traders on good practice when they give information to consumers about prices. There is no legal requirement for traders to comply with the guide but it takes account of their legal obligations. Whilst the guide is aimed at traders, you may wish to check out how a trader ought to price goods and services for you, the customer. A copy of the Pricing Practices Guide is available on the Gov.uk website.

Note the Above is UK Law
If you consider a advertised price as misleading you can make a complaint to the fair trading standard authority and they will decide if a company is misleading a customer and take any action if needed

 

[snooloui]

Yes no contract of sale has happened until money has been exchanged

But it can be considered an offence to mislead the customer when you advertise a price as in send an invitation to purchase at that price

By sending a email with an offer to purchase a product at a advertised price your making an offer at that price

Hi Paul

Were you looking for these

Under The Skin - Zavvi Exclusive Limited Edition Steelbook (Ultra Limited Print Run)
£19.99
Buy Now

Misleading prices - what the law says

Spoiler

The Consumer Protection from Unfair Trading Regulations 2008 prohibits commercial practices that are unfair to you. If a trader misleads you or engages in an aggressive commercial practice and you make a decision to purchase goods or services which you would not otherwise have done, the trader may be in breach of the regulations. There are 31 specific commercial practices set out in the regulations which are banned outright.

The regulations deal with a range of practices which are considered unfair but there are specific requirements for pricing.

The following practices are considered unfair in all circumstances:
•Inviting you to purchase a product at a special offer price without making you aware that there is limited stock/availability and where the trader knew that demand for the product generated by advertising would outstrip supply (bait advertising)
•Inviting you to purchase a product at a special offer price but then refusing to show that product to you, refusing to take orders or deliver the product within a reasonable time or showing a defective sample of the product with the deliberate intention of promoting a different product (bait and switch)
•Falsely stating that the product will only be available for a limited time or that special terms for that product will only be available for a certain time with a view to persuading you to make an immediate decision about the purchase
•Describing a product as 'free' (or similar wording) if you have to pay something (other than unavoidable costs of carrying out the transaction and collection/delivery charges)

The regulations also state that traders must not mislead you by giving false information or leaving out information as to the price of a product or the way the price is calculated.

The definition of 'product' in the regulations covers any goods or service.

The Department for Business Innovation and Skills has produced guidance for traders on good practice when they give information to consumers about prices. There is no legal requirement for traders to comply with the guide but it takes account of their legal obligations. Whilst the guide is aimed at traders, you may wish to check out how a trader ought to price goods and services for you, the customer. A copy of the Pricing Practices Guide is available on the Gov.uk website.

Note the Above is UK Law
If you consider a advertised price as misleading you can make a complaint to the fair trading standard authority and they will decide if a company is misleading a customer and take any action if needed

None of that entitles a person to demand that a company honours a lower price which is what you said

 

[paulboland]

None of that entitles a person to demand that a company honours a lower price which is what you said

Most Shops abide a price by if they advertise a price

I'm not taking about price sticker mistake on a shelf in a store they can refuse to sell it to you but have to take the product of sale and correct the price before offering for sale (Mistakes can happen and customer fraud price changing labels)

BUT there is a big difference to wrong price label on a shop shelf to

Advertising

Spoiler

in a TV/Radio Magazine or letter of offer (this includes clearly stated offer in an email direct to a customer) its an offence to mislead a potential customer and a business can be prosecuted for price misleading which can lead to a heavy fine by the trading standards

Yes a shop could refuse to sell a product it prices but if a customer makes a complaint to trading standard or watchdog the business will risk been fined and get bad publicity and most professional business avoid this by giving the customer the price if its was an offer in a printed advertisement

Well run business don't mislead customers or break trading standard laws

 

[MacLeod]

Sure the consumer can demand the retailer sell them the item at the price on the label. But in theory the retailer can refuse to sell the item.

If you have made the purchase and spotted the mistake afterwards a contract has been entered into and the retailer as far as I am aware has to honour the rpice.

If you spot the mistake before paying for the goods and alert the retailer to the error they can refuse to sell the item.

Of course the Sale of Goods act is a little more complex than that as certain other factors can affect whether or not the retilaer has done something wrong.

 

[snooloui]

Most Shops abide a price by if they advertise a price

I'm not taking about price sticker mistake on a shelf in a store they can refuse to sell it to you but have to take the product of sale and correct the price before offering for sale (Mistakes can happen and customer fraud price changing labels)

BUT there is a big difference to wrong price label on a shop shelf to

Advertising

Spoiler

in a TV/Radio Magazine or letter of offer (this includes clearly stated offer in an email direct to a customer) its an offence to mislead a potential customer and a business can be prosecuted for price misleading which can lead to a heavy fine by the trading standards

Yes a shop could refuse to sell a product it prices but if a customer makes a complaint to trading standard or watchdog the business will risk been fined and get bad publicity and most professional business avoid this by giving the customer the price if its was an offer in a printed advertisement

Well run business don't mislead customers or break trading standard laws

You implied that if a customer demanded the lower price was honoured that Zavvi would have to comply, this is simply not true. I'm not talking about price mistakes in a store or whether it is actually an offence, simply the original statement you made.

 

[paulboland]

You implied that if a customer demanded the lower price was honoured that Zavvi would have to comply, this is simply not true. I'm not talking about price mistakes in a store or whether it is actually an offence, simply the original statement you made.

UK I could be refused a price but not a good idea to do that if its an direct printed offer by letter or email and clearly advertised a offer of a price
Shop can refuse but can end up costing a shop more than its worth if customer makes official complaint


Rep of Ireland when its Advertised as in promoted by TV/Radio/Magazine/instore brochure/printed offer to customers home I can demand as we have stricter laws.


Were getting bit of track here and I'm sure the Mods will end up moving these discussions to the retail thread

End of the day they sent to lot of customers a price offer of £19.99 and should have not made that mistake

Rant over back to the suddenly out of stock steelbook