Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[steelbobawny]

I'm happy to hear Zavvi are changing back to boxes, good to see feedback helped with this. I bought some steelbooks recently with codes and discounts, felt like was taking a risk and worried when I got the delivery, my luck held out this time, not a single damage on any of them, all bought to open.

 

[Menouthis]

Check out Zavvi's latest handiwork:

 

[Vaako]

been 10 days now since i contacted them after receiving a crushed steelbook but still no response

i've used their [email protected] adress and since this seems not to be not succesful i tried to contacted them through the query form in my account ... however when i try to upload an image on their site the page always freezes

anyone knows how to resolve this ?

 

[kbr1656]

Has anyone from the US noticed that Zavvi now shows prices in USD($)? No matter what computer or browser I used previously, it would always show GBP(£).

 

[rover]

Has anyone from the US noticed that Zavvi now shows prices in USD($)? No matter what computer or browser I used previously, it would always show GBP(£).

Same here but with AUD as the currency. It's a bit annoying because I've gotten so used GBP but you can change it at the top right of the page.

Rover

 

[lenticularis]

been 10 days now since i contacted them after receiving a crushed steelbook but still no response

i've used their [email protected] adress and since this seems not to be not succesful i tried to contacted them through the query form in my account ... however when i try to upload an image on their site the page always freezes

anyone knows how to resolve this ?

I have had this problem as well, although a recent attempt was successful. I do not know if the fault is with the Zavvi site or browser compatibility.
Other members may have a better solution but it might be worth cropping your photo or reduce the size before attempting to upload.

 

[kbr1656]

Same here but with AUD as the currency. It's a bit annoying because I've gotten so used GBP but you can change it at the top right of the page.

Rover

I was always used to seeing it show up as GBP as well that I just estimated the conversion in my head. I don't have to do anything now.

 

[RDE]

Just to let people know the Rewardz point glitch is still working. I never expected the orders to go through and thought they would be cancelled but i have had them delivered. As far as i can tell, now that they have been delivered they cant do much about it because they have accepted the order once it has been dispatched or the card has been charged.

 

[matt]

Just to let people know the Rewardz point glitch is still working. I never expected the orders to go through and thought they would be cancelled but i have had them delivered. As far as i can tell, now that they have been delivered they cant do much about it because they have accepted the order once it has been dispatched or the card has been charged.

Surely they can ask you to return them?

 

[Ampdewd]

Surely they can ask you to return them?

Or threaten legal action
http://www.bbc.co.uk/news/technology-25330615

 

[matt]

Or threaten legal action
http://www.bbc.co.uk/news/technology-25330615

Hmmm dont think they can take legal action if they have sent the correct item out?

 

[Ampdewd]

Hmmm dont think they can take legal action if they have sent the correct item out?

Yeah, I was just joking. Goes to show how shoddy Zavvi can be.

 

[RDE]

I was worried about this myself but looking at their T&Cs it says that the automated email response is not an acceptence of an order only when the item has been dispatched or the card has been charged that the conclusion of the sale has been completed. If i had been sent out a PS Vita that i didnt order i would expect to be sending it back.

 

[aj101097]

finally got a full refund for my 3:10 To Yuma destroyed steelbook...took 4 e-mails. E-mail 2 & 3 to the zavi feedback address with pics were ignored, had to threaten to contact the U.K. consumer protection department to get a response.

 

[Vaako]

i finally got two replies from them this afternoon

in the first reply they offer me a 15% partial refund and in the second reply they offer me a full refund and told me it will appear within 5 day on my credit card ....

 

[William]

Hi I'm fairly new to this site however I am aware that some people seem to know what the new releases from Zavvi ages before they go live. So I was wondering if there is some thread or forum on HiDefNinja that discusses what the future releases are? Any help would be greatly appreciative.

 

[keyjey]

Hi I'm fairly new to this site however I am aware that some people seem to know what the new releases from Zavvi ages before they go live. So I was wondering if there is some thread or forum on HiDefNinja that discusses what the future releases are? Any help would be greatly appreciative.

Hi William,

Usually forum mods get the info and they post about when it's confirmed from retailer. I don't think we have any definitive future release thread.

 

[William]

Thanks!!!!!!!!!

 

[Vaako]

hi William this thread mainly discusses zavvi's excellent customer service

 

[William]

hi William this thread mainly discusses zavvi's excellent customer service

Oh well in that case I'll be here often to find out when the 'excellent service' starts then!!