Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[ABjerg]

This is the worst place I ever ordered something from...

- Package arrives 20 days after estimated date.
- Packaging is the worst ever, just thin cardboard and my steelbook got a dent.
- The site uses bribery to make you remove your negative feedback. Pathetic.

 

[hatredhorror]

hm, sounds very promising so far

however the cardboard of the collectors edition seems really sturdy, so how bad can it possibly end up ?

 

[The Guvnor]

I've ordered two box sets from The Hut, who are the same company as Zavvi and both of them arrived in these bubble wrap kind of bags/envelopes and no damage to the items. Allow at least a week for delivery though from the dispatch time.

 

[hatredhorror]

I've ordered two box sets from The Hut, who are the same company as Zavvi and both of them arrived in these bubble wrap kind of bags/envelopes and no damage to the items. Allow at least a week for delivery though from the dispatch time.

i think i'll risk it - thanks

 

[The Guvnor]

i think i'll risk it - thanks

In fact, I've even ordered steelbooks from The Hut & Zavvi which have also arrived in the same bubble wrap bags, and they also survived amazingly without damage.....must have been lucky with those. But box sets should be fine

 

[Jango]

my children of men steel arrived today in the form of a banana... totally damaged, never saw something like that before.

 

[hatredhorror]

my children of men steel arrived today in the form of a banana... totally damaged, never saw something like that before.

perhaps it was the special banana edition ?

 

[Grudge]

I've got 3 in the mail, which are my first steelbook orders from Zavvi. I've received steels before that have just been in jiffy bags, or those thin cardboard mailers that leave them totally exposed. Thus far I have been fortunate enough to receive undamaged copies on those occasions.

Finally received my Premium Collection copies of Blade Runner, Sherlock Holmes and The Last Samurai from Zavvi this morning, all in separate thin cardboard mailers, and all in perfect condition

 

[hayemaker]

The Roger Rabbit release is getting very close now and still no sign of improved packaging. Time to start worrying?

 

[Nyvo]

Their whole operation just seems so slow and incredibly frustrating. Generally, I'm lucky if I get replies to queries within 48 hours. I sent a damaged copy of Man on Fire back to them and it was received on the 18th of February. I just this morning received a dispatch notice for a replacement. The new copy isn't estimated to arrive until the 11th March. That's a 3 week turn around, providing it arrives on time, for replacing a damaged order, despite the item being listed as 'In Stock' on their website the whole time.

Who'da thunk it... It's actually arrived on the 11th, the estimated arrival date! Still arrived in a thin cardboard envelope though!

 

[RomanCH]

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[hatredhorror]

.... man thats weak!

does insured delivery perhaps increase the odds of getting your item in a better condition ?

 

[Traze]

their packaging is just bad...

Will you get a new copie RomanCH?

 

[ihategiantspiders]

Ouch RomanCH, so sorry to see that. Reminds me of my Terminator Salvation copy from Play one Xmas. Unfortunately weather conditions or poor handling is beyond our control.

 

[harry]

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mg: sorry for your steelbook. I haven't order anything from them, just preorder Who framed roger rabbit and i really hope the steelbook will come in new packaging or else a lot of customers will be upset

:clan:

 

[Traze]

mg: sorry for your steelbook. I haven't order anything from them, just preorder Who framed roger rabbit and i really hope the steelbook will come in new packaging or else a lot of customers will be upset

:clan:

You have to be lucky to get a perfect steel from them.

I dont understand why they dont change their packaging? The costs for a bubble wrap envelop and some extra bubblewrap for the steels wouldn't cost that mutch...

 

[Jango]

ordered like 10 steels from zavvi in the last few weeks, only 2 of them where mint, i kept the steelis with minor issues like little scratches and shipped back the totaly damaged banana steels.

 

[harry]

You have to be lucky to get a perfect steel from them.

I dont understand why they dont change their packaging? The costs for a bubble wrap envelop and some extra bubblewrap for the steels wouldn't cost that mutch...

+1...... with you. Lets hope they will change their packaging


:clan:

 

[Traze]

We all should write zavvi that their packaging is ****. Then they have to do sth..

If we are just writing here nothing will change..

 

[JohnDoe93]

It really depends where you live I ordered several steels to germany and every single one was in mint condition. I mean look at this package... It looks like your postman put it under his car and drove over it