Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[rawdonwhite]

thanks for the advice - have sent a message to them on facebook - see if that works

 

[SaMUeL8576]

I love zavvi packaging for steelbooks they are very reliable but sometimes it takes a long time to arrive
Who has preordered the man of steel steelbook

 

[Drum18]

Guys, all this fuss is really necessary?
Let's stay civilized and welcome new HDN member the proper way please

 

[Blakeishere]

My first copy of Evil Dead was shipped on 8th.
Still yet to arrive either!

check royal mail local depot mate as its sometimes there and the postie forgot to card you

 

[goufcustom]

hey guys, is there any discount code active at the moment? Thanks

 

[Flip]

hey guys, is there any discount code active at the moment? Thanks

BANKHOL50 for £5 off a £50 spend

 

[goufcustom]

BANKHOL50 for £5 off a £50 spend

Big thanks Flip but is there any condition of the usage? Seemed like I couldn't use it

 

[nutcaseshy]

Big thanks Flip but is there any condition of the usage? Seemed like I couldn't use it

If you see snooloui sig it'll show you a list of items that the code works for.

 

[severo]

just got 4€ refund for my (very tiny) spine slash on the "jungle book" steelbook.

i have still no complaints about zavvi and their costumer service, they always answered sooner or later and were always open to find a way of compensation if something went wrong before.

but if they improve their quality control before sending out the items, i think this would save them a lot of money and us costumers a lot of annoyance.

 

[Halimbo]

No steelbooks announced this week, did someone die?

 

[extantsrevenge]

So all my 4 Jungle Book Steelbooks have arrived now

This is what I got

all 4 have a slashed spine What is there problem

Anyway I contacted them and I hope this will be resolved soon.

 

[kaamelott]

So all my 4 Jungle Book Steelbooks have arrived now

This is what I got

all 4 have a slashed spine What is there problem

Anyway I contacted them and I hope this will be resolved soon.

That's a shame I feel sorry for you!

 

[stephen3001]

So all my 4 Jungle Book Steelbooks have arrived now

This is what I got

Spoiler

all 4 have a slashed spine What is there problem

Anyway I contacted them and I hope this will be resolved soon.

That’s awful. I can’t believe they are still trying to palm these off on people.

I don’t wish to make you feel worse, but as far as refunds go, it’s now been 14 days since I returned my spine slashed copy and I’m still waiting.

 

[lgans316]

Finally customer service read my messages and refunded for the second copy of Close Encounters which was returned with the first copy almost 3 weeks ago.

Now I need to re-return the Evil Deads though I only received Evil Dead 2 and not Evil Dead 2013. Awful customer service all round. If they continue to run like this I am sure they will shutdown shop.

 

[Halimbo]

Got Evil Dead 2, Evil Dead, Jungle Book and Place Beyond The Pines all in mint condition. Methinks I have a guardian angel.

(Bear in mind I'm not happy, having a thought process like this about a retailer in the first place is ridiculous)

 

[DJHilalo]

Finally customer service read my messages and refunded for the second copy of Close Encounters which was returned with the first copy almost 3 weeks ago.

Now I need to re-return the Evil Deads though I only received Evil Dead 2 and not Evil Dead 2013. Awful customer service all round. If they continue to run like this I am sure they will shutdown shop.

hehe I know man, I'm done with Zavvi mainly because of their poor customer service, it's just plain awful, I have now cancelled my last 3 preorders I never thought I will Indiana Jones

 

[lgans316]

hehe I know man, I'm done with Zavvi mainly because of their poor customer service, it's just plain awful, I have now cancelled my last 3 preorders I never thought I will Indiana Jones

I heard Zavvi are buying JSDVD.

Yeah, I am planning to cancel all pre-orders except the OOS ones as most of them seem to sell for lower price in eBay post release date.

 

[smileyx9]

I heard Zavvi are buying JSDVD.

mg:

 

[MacLeod]

No steelbooks announced this week, did someone die?

The week is not yet over, and remember it was a Bank Holiday on monday.

 

[ocielz]

Gracias Zavvi