Zavvi - Retailer chat [Europe]

​

**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[Blu-devil]

Looks like Zavvi lied about the finish on The Aviator. Apparently it is Matte and not Spot Gloss. Have they learned nothing from the entire Aliens Cluster@ck?

 

[100pr00f]

No, I wouldn't worry...yet.

I've had steels arrive from them anywhere between 4 days and 3-4 weeks. Must be a random customs issue that holds up some of these shipments.

ok thanks for keeping my mind at ease for now lol

 

[digitalbabe]

Anyone?...

Antman, I've heard of instances where there were points missing after orders were cancelled, but I have not had trouble with my points myself. I'd write to Customer Service to see if they can help. I am not sure if there are 'rules' that apply to usage of points or for certain items, but most rewards programs have some kind of guidelines. Good luck getting it sorted out!

 

[MrFurious]

Looks like Zavvi lied about the finish on The Aviator. Apparently it is Matte and not Spot Gloss. Have they learned nothing from the entire Aliens Cluster@ck?

Has anyone contacted them and brought this up with them?

 

[Wreck]

we are workign on it ....

 

[Futurhythm]

Has Zavvi gotten rid of International Standard delivery on certain items? I have four Steelbooks in my cart and I can only choose the cheap delivery option for two of them. The other two are forced to have International Tracked. I tried ordering each one separately and still the same. If Zavvi are going to charge £11.99 for delivery I'm done.

 

[digitalbabe]

Futur, not sure about what is causing this for you, but perhaps you can contact them to ask. I know there have been changes for the shipping locations for some Zavvi sites. Not sure it's related, or they are changing how some items are shipped, but good luck with your order.


::: HDN Staff/Community Manager :::

 

[Futurhythm]

Looks like it's happening with all preorders and a couple of in stock items for me. No idea what's happening but it looks like I'm not the only one (although some people have had it magically resolved). Guess I'll have to wait for a response from Zavvi.

EDIT: I've tried changing the address and it looks it's a problem exclusive to Australia/New Zealand.

 

[lgans316]

11.99 for tracked delivery seems reasonable as it is almost what Royal Mail and GB hosts charges.

 

[Futurhythm]

11.99 for tracked delivery seems reasonable as it is almost what Royal Mail and GB hosts charges.

For me (and I assume many others) Zavvi's biggest draw is their cheap delivery costs. 0.99 compared to 11.99 is a huge difference. Also, you get the same kind of mediocre packaging either way, unlike in the GBs here where stuff is always impeccably packaged.

 

[lgans316]

I am sorry but it is only a matter of time a retailer like Zavvi can afford to offer cheap shipping.

Like you, I hope they improve their packaging for importers which is a MUST considering the revised postage.

 

[Flip]

how much does it cost zavvi to send a steelbook to uk, europe or worldwide?

 

[mlmaier84]

Are there any discount codes for Zavvi right now? Anyone know?

 

[Headhunter]

Have Zavvi finally sorted their payment card issues? I had a couple of (now sold out) pre-orders assigned to a credit card that I lost and had to cancel, and was expecting to have to manually change the details to the new card before they shipped.

They seem to have done it for me as one of them has just shipped (Stargate) and the other (V for Vendetta) now has the new card details automatically updated on the order.

As far as I can tell this isn't an April Fools from Zavvi

 

[JackRegan]

How would that work in an office environment where people are sharing an Internet connection ?

Sent from my iPhone using Tapatalk

Well, obviously, and to make it scrupulously fair, all linked/shared ISP's would have to be refused.

I know what you're going to say to that: "Then I couldn't buy when at work".

But it would at least be the same for everyone, and we'd have to make provision for it ne way or another; and at least no-one would be able to stockpile and scalp if we were definitely limited to one copy etc.

It would work, and it would be fair.

 

[ausnew]

Well, obviously, and to make it scrupulously fair, all linked/shared ISP's would have to be refused.

I know what you're going to say to that: "Then I couldn't buy when at work".

But it would at least be the same for everyone, and we'd have to make provision for it ne way or another; and at least no-one would be able to stockpile and scalp if we were definitely limited to one copy etc.

It would work, and it would be fair.

...but it would not be the same for everyone would it
The people in one region would be able to order it and people in another region who are at work would not be able to order


Sent from my iPhone using Tapatalk

 

[RobertJoseph17]

I think you're trying to propose a solution to a non-problem in Zavvi's eyes. If they were to limit to one per person, or whatever the limit would be, they definitely wouldn't be able to sell out of these copies like they have been lately. As long as they're selling out of copies, I think Zavvi is happy. That might seem unfair to some people, but Zavvi is in the business to make money, as most businesses are. They might lose some customers, because of their practices, but as long as they are selling out of items, I think they're still going to be happy.

 

[digitalbabe]

Hi there,

Well, well, they apologize - and sincerely; I wonder if they would like to sincerely apologize and fulfill the orders they orginally cancelled/refused to fulfill, and would implement the ISP check I have suggested that, to all intents and purposes puts an end to scalping of their limited ed steels?

Kind of doubtful, to put it mildly; but surely if we don't complain, and bitterly, nothing will ever change - it works just like politics you know!

I wonder did you manage to get a copy of TWBB, or miss it like so many others here - self included?

Hello Jack, thanks for your comments. Yes, there are certainly some ways systems could be improved, and they do realize that some things need attention to solve some of these issues. As I am not involved on their technical backend, I can't tell you what direction they are going in that regard. But I think you are correct-providing constructive criticism to them directly over time for specific things like this may help them.

I think you were asking me directly if I got a TWBB-and I did, like many I was here in the threads, helping as much as I could, during the delay, and was able to order eventually. As I posted earlier, I do hope that several of our members were able to as well.

If we are 'lucky', maybe there will be a few more payment problems that cause a few more to pop up, but I can't tell you if that will happenit's merely a guess based on past experience. Cheers, Jack, thanks for sharing your feedback!

 

[JackRegan]

Mine still say processing, does that mean I won't get them?

I think you're trying to propose a solution to a non-problem in Zavvi's eyes. If they were to limit to one per person, or whatever the limit would be, they definitely wouldn't be able to sell out of these copies like they have been lately. As long as they're selling out of copies, I think Zavvi is happy. That might seem unfair to some people, but Zavvi is in the business to make money, as most businesses are. They might lose some customers, because of their practices, but as long as they are selling out of items, I think they're still going to be happy.

Robert, I'm afraid you don't seem to grasp the tenet of the term 'ethical'

And no matter what you say about 'not selling out as they have done' the point is they are not selling out to the general public, as for every 2 thousand limited ed perhaps half of that is going to the scalpers who stockpile and look for mugs on ebay etc to pay inflated prices.

Of course businesses are there to make profits, but those that do so by unethical methods will sooner or later find themselves brought to book.

You may laugh, but it is already happening in many businesses - coffee, sugar, bananas - all those businesses, and more besides are changing for the better due to the pressure being applied to have them trade in an ethical manner.

'Nuff Said

 

[digitalbabe]

Robert, I'm afraid you don't seem to grasp the tenet of the term 'ethical'

And no matter what you say about 'not selling out as they have done' the point is they are not selling out to the general public, as for every 2 thousand limited ed perhaps half of that is going to the scalpers who stockpile and look for mugs on ebay etc to pay inflated prices.

Of course businesses are thee to make profits, but those that do so by unethical methods will sooner or later find themselves brough to book.

You may laugh, but it is already happening in many businesses - coffee, sugar, bananas - all those businesses, and more besides are changing for the better due to the pressure being applied to have them trade in an ethical manner.

'Nuff Said

Jack, good points clearly founded in a collector mentality vs business or reseller one, which are 2 different things that coexist at every collectibles site or market place. I think if there was a limit that could enforced per order, this would be easier. But, as it always has been, people can find their way around those ways to track members and create new accounts with bogus addresses and order x copies that way anyway...been happening for years, whether a big retailer, small retailer, big run or small run.

For our own trading rules for group buys for instance, if an item is limited we ask the host to restrict per member copies, so that 'more' of our members can actually add it to their collection. But, everyone knows there are resellers who will go to some length to acquire them in larger qty's. Where there is a will there is a way around systems and processes. Most of our hosts here now are fully aware that as a Staff we remain advocates for our members to try to cut down on scalping, and they are proud to preserve that any chance they can. But when you're dealing with automated systems, and some 'checks' not programmed in, and or, are a big businesses, then of course the goal is to be able to sell a product successfully, as well. We've heard of people making up 10 and 20 accounts (this one instance was not for Zavvi), and then sending stock to their neighbors, and other crazy things.

Please help us stay on track here, folks...and, any 'general' retailer policies can always be discussed in the retailer threads at greater length.