Zavvi - Retailer chat [Europe]

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**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Spoiler: Past Packaging Updates

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:

Spoiler

Previous packaging:

Spoiler

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.

View attachment 29368
from the pick line .........
foam inside

Spoiler

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.

http://www.zavvi.co.uk​

Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014

Spoiler

https://www.hidefninja.com/forums/showpost.php?p=872703&postcount=2421

Box update 2-1/17//2014-we're told they have boxes again.

 

[PKAVFC]

After the recent shambles, it was the straw that broke the camels back. Out of about 25 Zavvi releases, I can say about 11 turned up with no damage. That is not good enough.

The new release buzz and limited print runs, sounds great in principle, but it's so soul destroying finally getting hold of a copy that is defective, damaged or both.

I have said before that I have cancelled all my preorders, minus Army of Darkness, SIn City and the Indy collection.

I really fear the Indy releases will cause so much stress for everyone. Getting the first 2 unharmed, but the other two damaged, or with a spine slash. No point keeping half the complete set on a sold out series.

Nothing will change with Zavvi, so I have made that change.

I am now going to concentrate on past releases, like play.com and other movies I love and enjoy the thrill of the hunt (which is what got me in the game anyway)

Zavvi have made collecting less attractive. It's mass produced now. If this continues, I may even get out of the "game" only one year into it.

On the plus side, I love HDN, which is a daily routine now!

 

[UpsetSmiley]

Zavvi are a joke, with a very poor punch line.
Seriously considering canceling 3:10 To Yuma & The Last Stand.

Same here. In the span of a week I've already cancelled Scream, Pinocchio and Sin City, thinking I should do the same with the two titles you mentioned.

V for Vendetta arrived unscathed apart from a few scratches to the corners that is, but overall I'm just done worrying about "will they send them out in cardboard mailers" "will they slash the spines". Fed up with it. Shopping with Zavvi has lost it's punch.

 

[entreri]

Got Dark of the Moon in a cardboard mailer with one side totally crushed. Don't have high hopes for V for Vendetta now. Absolute rubbish.

 

[Blu-devil]

Special Code for your next Pre dented Zavvi Steelbook, BANGEDUP10.

 

[UpsetSmiley]

Keeping my Indiana Jones pre-orders, hopefully by then they start shipping out in white boxes. I love the films too much to cancel.

 

[denizen]

Do Zavvi have some form of Supervisor contact mail. I feel we need to address these issues with them. The amount of business most ninjas give them here is substantial enough to prompt an investigation regarding our concerns and be supplied with some constructive feedback instead of an automated reponse which poses no good on anyone.

Mods, please advise.

 

[8bitheart]

I've found trying to deal with Zavvi is like trying to get blood out of a stone.

It's taken them 3 days to respond to my query as to why 'Re-Animator' which was released on the 2nd June, was pushed back to the 9th June, despite every other retailer sending out on the 2nd as per the official release.

I've also had to contact them today about my spine-slashed V for Vendetta.

They also send generic replies to queries as well. I asked a few questions about another steel and I just got a standard copy and paste reply that didn't address any one of the concerns.

But we still buy! And i'm guilty of it too - I have Army of Darkness on pre-order, and I don't want to cancel because otherwise i won't have a complete set.. and i'm not prepared to cancel and potentially pay over the odds on eBay... all Zavvi need to do is just take a bit more care with packing and improve their response times for CS and I reckon people would be happier.

 

[kron]

Hey guys does this spine look like it's been printed off centre to you?

Zavvi CS doesn't think so...

 

[8bitheart]

Yeah, I noticed that on my copy earlier. Not so much the Warner logo, but the Blu-ray logo and the title are definitely not central.

 

[Kizza]

Yep definately off centre that spine kron

 

[kron]

I guess It's most noticeable if you look at the Warner logo on mine. Definitely not right.

This was Zavvi's response..

Hello kron,

Thank you for getting in touch about V for Vendetta.

After viewing the image you have sent us, I can see this is how the spine is supposed to be printed.

 

[Shanester]

Hey guys does this spine look like it's been printed off centre to you?

Spoiler

View attachment 71968

Zavvi CS doesn't think so...

Yes

Tell the Zavvi clerk it's time for some new specs

 

[kron]

Yes

Tell the Zavvi clerk it's time for some new specs

Just fired another email at them

 

[SimonLDT]

Hardly an issue though. I've got loads of steels with the spines slightly off centre. It's pretty much a 'normal' thing if you ask me (same with small paint chips on corners where the metal bends).

 

[Kizza]

Am i right in thinking that DB said that Zavvi would be using the a1 mailers with a bit of foam from now on?

If thats the case then sorry but i will be cancelling all my pre-orders with them.

 

[lights]

I wonder if they monitor these forums? There is a lot of dissatisfied customers!

 

[MrFurious]

I hope not, Vendetta arrived without the foam inside today, was undamaged, but i don't want them sent in these cardboard pasties

 

[psychoscot]

Am i right in thinking that DB said that Zavvi would be using the a1 mailers with a bit of foam from now on?

If thats the case then sorry but i will be cancelling all my pre-orders with them.

Already cancelled all but one, if this is their new packaging will be cancelling that too!

 

[8bitheart]

My mailer didn't have the foam in either... I don't mind when they send regular amarays in those - I have dozens of spare cases, so if they somehow get damaged, I can replace them. The steels should ALWAYS be sent in a box - NO QUESTIONS.

 

[kron]

Hardly an issue though. I've got loads of steels with the spines slightly off centre. It's pretty much a 'normal' thing if you ask me (same with small paint chips on corners where the metal bends).

It's an issue for me, but I understand some people aren't as fussy. Each to there own and all that . I have around 200 steelbooks and not 1 has a spine that far printed off centre so I'm not about to start accepting that in my collection.. it would drive my OCD mad