Zavvi - Retailer chat [Europe]

Zavvi.jpg

**Retailer charges cards when items ship

Per update received at HDN, starting with August 4,2014 releases, Zavvi will ship in boxes again.

[email protected]

Possible contact #s:

- 08442 640702
- 01606 336169
- 08442 439088

Thanks yeslek!

Current packaging is a cardboard mailer with the steelbook usually wrapped in either a layer of bubble wrap or foam

Update 9/5/2013:

https://www.hidefninja.com/forums/showpost.php?p=753977&postcount=1732

Current packaging-thanks dv8mad:






Previous packaging:

3/20/2013 Comparison of Play's old packaging to Zavvi's new packaging-thanks Zesty!

newpackage.jpg


14/03/2013 By Wreck:
I now have confirmation that I can announce ... for all those worried about future packaging from Zavvi. My Play contact has been working with zavvi as well on this mission for better packaging. Between the 3 of us and the future comments from this community after its in place I'm sure it will be go over well.
View attachment 29368
from the pick line ......... :thumbs:
foam inside

1/19/2013 Member Nyvo tweeted Zaavi about packaging concerns. They said they may be looking into alternate packaging methods.


Zavvi shipping international list:
Zavvi UK

Box update1- 1/7/2014


Box update 2-1/17//2014-we're told they have boxes again.
 

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Yeah, my bad... I pushed the convo in the wrong direction lol. Suppose I better clean it up in a sec. :bag:

It don't bother me mate because I won't find this info out any other way as I don't use all of the site apart from a few sections (and hate it when stuff gets moved to retailer threads personally) but I meant my post being taken the wrong way by snoo lol
 
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No i mean when you find out about new releases because sometimes you start the threads and like @Noodles said how do find out about them before they have a listing on the pre order page? Because when they are sold out they don't show on the search and are not on pre order page as sold out until a day before pre order or even sometimes on the day.

I find out about all new steels through HDN but I didnt mean like that
i use Google and sometimes i get lucky when i am searching online for stuff :sorry::giggle:
 
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It don't bother me mate because I won't find this info out any other way as I don't use all of the site apart from a few sections (and hate it when stuff gets moved to retailer threads personally) but I meant my post being taken the wrong way by snoo lol
Don't worry, I know what you meant buddy. :)

I'm going to remove the posts soon, purely just because they're off topic... which was my fault. :p
 
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i use Google and sometimes i get lucky when i am searching online for stuff :sorry::giggle:

Fair dos, they must be some specific online searches lol

Obviously there are people who know people who work for these retailers and basically I just assumed some people have mates who work for these companies and find out about new releases that way and then start a thread. Except when Zavvi announce something on Twitter and things like that when they give hints etc

Also there has been a few times we have found out about a possible steel from Zavvi by memebers and the info shouldn't of been released yet so I'm guessing they were in house leaks to their mates who then come on here. Idk I'm just guessing but I reakon I'm not far off in some cases
 
Fair dos, they must be some specific online searches lol

Obviously there are people who know people who work for these retailers and basically I just assumed some people have mates who work for these companies and find out about new releases that way and then start a thread. Except when Zavvi announce something on Twitter and things like that when they give hints etc

Also there has been a few times we have found out about a possible steel from Zavvi by memebers and the info shouldn't of been released yet so I'm guessing they were in house leaks to their mates who then come on here. Idk I'm just guessing but I reakon I'm not far off in some cases
I know there are people who receive insider info, but there must also be a keyword or something you can search on Google to bring up the right results... Snoo posts new steels for a number or different retailers, so unless he's FBI then the Google trick is the only thing I can think of lol.

Removing posts once you've read this fyi.
 
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@Noodles sorry mate and you can delete this after but where did you move the posts to? Can't find them and was going to add something
 
In here mate. ;)

Oh lol, I checked here but I couldn't see them. Anyways cheers.

I know there are people who receive insider info, but there must also be a keyword or something you can search on Google to bring up the right results... Snoo posts new steels for a number or different retailers, so unless he's FBI then the Google trick is the only thing I can think of lol.

Removing posts once you've read this fyi.

I was only going to add that I can't understand how Google would help with a release that we can't even find on Zavvi that's not been released (only items that have been actually sold out) but I suppose it works the same way but surely you need to know the name of the title. If there is a keyword like you mentioned then I would love to know it lol.

Yeah he usually posts Zavvi / uk in general or French (from what I've noticed and maybe the odd other country)
I still think he gets told about them.
Otherwise that's a lot of time taken up in a day searching for stuff and I still think a Google search would need to be more specific to the title name.
anyway this is getting deep lol I've always wondered how some people are in the know unless they work for that retailer.

I do love it when info gets leaked from Zavvi and we are not supposed to know about it lol
 
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Ordered the On Her Majesty's Secret Service steelbook on saturday evening but decided to cancel it shortly after but zavvi's system wouldn't allow me to. I sent them a message and received a reply stating the order had entered the processing in warehouse stage and could not be cancelled. The status remained the same until tuesday, when it was then dispatched and I received an email saying Zavvi would send instructions regarding returning the item.
however, on receiving the item, I relented, and decided to keep it. BAD IDEA!!!!!!!!!!!!! On opening it, i discovered a dent down one edge with bending to the steelbook and a cracked tray inside. I am now awaiting a reply from Zavvi regarding a return for a full refund.
What a disaster!!
 
Ordered the Imitation game a week ago, still no dispatch... Maybe they are going to cancel my order and bring it back for a higher price? Would not be the first time...
I only just got my despatch email for this first thing this morning. It took a while.

I've got a weird one. I received a damaged Edward Scissorhands steel. I emailed Zavvi and they said "As this is a limited edition, we are unable to send you out a replacement." Has anyone been told this? The item is still available to order, so there should be stock.
 
Aw no it's gone? I wonder if HMV kicked off as they had a Exclusive Version.
Hopefully it will be back for Valentines Day?
 
As I said earlier today in The Mist thread, I've now given up on zavvi releases completely. I won't put up with the pathetic standard of steelbook releases any longer so I'm boycotting them indefinitely.

Guys, good luck collecting your bargain basement steels, and I'm truly sorry for those that stick rigidly to UK only releases - you guys really are getting a ****** deal and I strongly advise you to look further afield if you want any sort of quality to add to your collections.

Ta ta for now folks :stop:
 
Hope someone can help with this, as getting a quick/reasonable answer out of Zavvi is like pulling teeth.

I got a damaged Edward Scissorhands. Trying to arrange a replacement. I've been sent a returns label and also been instructed to go to the Royal Mail website to produce my own returns label. I've printed out both but now I have 2 different postage labels. Which should I use?
 
Hope someone can help with this, as getting a quick/reasonable answer out of Zavvi is like pulling teeth.

I got a damaged Edward Scissorhands. Trying to arrange a replacement. I've been sent a returns label and also been instructed to go to the Royal Mail website to produce my own returns label. I've printed out both but now I have 2 different postage labels. Which should I use?

I have the same with my damaged order, I thought they used collect labels which were simple to use so I need to check all this Royal Mail stuff
 
I ended up messaging them on Facebook (got a MUCH faster reply). They said this was ok:

YJrjQMs.jpg


Is the label on the bottom right the one that's included on the return form?

I kind of recognise it but i just always include the return form inside the package without cutting anything off.

Im guessing they no longer use collect labels then. They was so much easier plus my Royal Mail closes at random times each day!!